Name: Bluebonnet Trails Community Services
Address: 1009 North Georgetown Street, Round Rock, TX, 78664
Telephone: 512-244-8480
Rating: 1.6296

Private & Confidential

(877) 322-2450

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Bluebonnet Trails Community Services

27 Reviews

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An impressive alcohol and drug treatment centre in Round Rock, Texas with exceptionally capable therapists and advisers dedicated to providing the most effective patient care and substance abuse treatment to those who have a problem with the disease of addiction.

The principal focus is Emotional health services serving Male and Female over the age brackets of adults, Adults and Seniors (65 or older). Bluebonnet Trails Community Services treats Emotional health treatment with some of the most advanced techniques yielding a lot of success. The therapy strategies include:

Individual psychotherapy
Couples/family therapy
Group therapy
Cognitive/behavioral therapy
Dialectical behavioral therapy
Trauma therapy
Activity therapy
Psychotropic medication
Telemedicine therapy

Alcohol and Drug Addiction Treatment

After completing the first assessment, the patient has a comprehensive treatment plan put-together that investigates the methods of treatment must be utilized. The ceremony setting in this addiction treatment centre include of Outpatient.

Outpatient treatment software allows the patient to keep on living at home while making routine visits to the facility where they will experience intensive therapy.

Addiction Treatment Programs

This drug addiction rehabilitation from Round Rock, Texas places in a lot of attempt to make certain all the patients get what they need by offering special programs and groups in addition to the necessary services needed to survive a life of sobriety. The Particular applications and groups comprise;

All the services Bluebonnet Trails Community Services provides are an essential portion of each addiction treatment plan and also donate to a greater success rate. The services comprise:

Persons with co-occurring mental and substance abuse disorders
Persons with post-traumatic stress disorder (PTSD)
Assertive community treatment
Intensive case management
Case management
Court-ordered outpatient treatment
Education services
Family psychoeducation
Housing services
Illness management and recovery
Integrated primary care service
Nicotine replacement therapy
Psychosocial rehabilitation services
Screening for tobacco use
Suicide prevention services
Supported employment
Supported housing

Alcohol and Drug Treatment Services

The smoking policy orders Smoking not permitted.

If you're seeking to fund addiction therapy, you will find possibilities at this facility which are Cash or self-payment, Medicaid, Medicare, State financed medical insurance plan other than Medicaid, Private health insurance, and State mental health service (or equivalent) financing, State welfare or child and family services capital, State adjustments or juvenile justice capital, State education funds, Other State financing, County or town funds, Community Service Block Grants and Community Mental Health Block Grants.

Payment assistance is also available for example Sliding fee scale (fee is based on income and other factors) and Payment assistance (talk together for details).

Finding the addiction treatment that you need is potential with this alcohol and drug rehabilitation. If you'd like extra details in their own services, we highly urge you to reach them out directly in order that they could suitably address your inquiries.

Bluebonnet Trails Community Services Reviews

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Sandra Vallery

My 2 year old son sees an ECI worker, a speech therapist, and a physical therapist in our home about 6 times a month. They are a great help. I love Stephanie the PT. She is kind and very encouraging. My son has made great strides. The OT has been dragging her feet in getting started, and sometimes ECI, shows up late. But, my overall experience is good.

Tyler Hester

So far all I received from them was multiple intake appointments and a random voicemail that my appointment needed to be pushed back over 2 weeks without explanation. I spent over a week just trying to get the appointment and literally 18 hours before I’m supposed to show up they let the pulled this stunt. Just pay for professional help out of subsidized care. It’s worth the money.

lilian muhokolo

Horrible!! I have a son on the spectrum and was told that is were I need to go. We had to pull him out of school and wasn’t even seen after over an hour wait. He was finally seen the next week, but after that we never heard back. Calling the office is pointless, so I have to stop by each time to get a follow up, and every time I do, they need more information. I submitted requested info via email and received no response for over 3 weeks, and had to stop by the office to get an answer, and when I finally did, whatever I had provided wasn’t enough. I am wondering how these people actually SUPPORT families with children with special needs, because they actually STRESS ME more than they SUPPORT me.

Hillary Blankers

This place is a joke. I went in seeking help and was ignored by the very unprofessional “staff”. They were too busy socializing to notice me. I sat for almost an hour in an empty waiting room. They were only worried about drug testing me and asking how I would pay for their service. I told them I was very uncomfortable and walked out.

Jennifer M

I came to Bluebonnet because I had recently lost my job and needed assistance. I showed them proof that I was unemployment but they said since I have insurance I didn't qualify for assistance. My insurance is with the Healthcare Marketplace and is very expensive. I had to talk to a manager to explain my situation and we worked out a payment plan. The staff is horrible most of the time. Once they forgot to check me in and me and the counselor waiting for 30 minutes. My final straw with them is when they cancelled the appointment on me and couldn't get me back in for a month! I told them I wasn't feeling well but it didnt matter. They take no responsibility for anyone's health. You're just told to wait a month or go up there and wait around all day if someone no shows.

MrOctopi

Don’t waste your time here. They will give you the run around, the staff doesn’t know what they are doing. They will charge you amounts of money they can’t explain. If you want to know what’s going on with your care choose another place because they can’t determine what’s going on with their heads up their asses.

Catherine Smith

I've been with bluebonnet for... I think 5 years, so I could get super detailed but it's not really as bad as everyone is making it seem. The doctors are doctors, if you like to ask a lot of questions, certain ones are better than others, but I just wanna go in, get my meds refilled, make sure I'm not falling apart, and go. The social workers mean well but are inconsistent and always changing (I've had at least 8 different ones over the years). I can say I've liked almost every social worker I've been assigned to, I think they're some of the only people at bluebonnet who really care about helping people with mental illnesses. The staff.. Either hate their lives or us, idk they're just not very friendly. Prescriptions aren't too bad, I rarely wait more than 30 minutes for a refill and even without insurance I only pay $7 (when my coverage ended, my old pharmacy tried to charge me over $50, and I was on a lower dosage back then). I could get into a few specifically bad experiences, but over 5 years there's bound to be some not-so-great visits.. I guess what I'm getting at is, Bluebonnet Trails is alright. Not good, not bad, just alright. If you can't afford somewhere better, this place gets the job done.

Antony Foster

I've never had a worse experience trying to schedule an appointment with a provider. I spoke with four different people, and most of them didn't seem to know anything about their own services.

Erich Neumann

They may be fantastic with patients, but I'll never know: When I had to reschedule the initial appointment they never answered the phone and they never returned my messages. Seven calls to the office, not once did I get to talk to a human being, just voicemail. Five messages left, three on the same day as the appointment I had to change, no call back. Ever. Tried the intake line listed on the website through which I'd scheduled the initial appointment and they just forward you to the exact same voicemail that won't ever call you back. Very frustrating and completely pointless. They get one star back because the intake guy was very good and very personable and tried to help, but when the everybody else drops the ball then his efforts are worthless.

Cindy L

I called the Round Rock location and a woman by the name Jade answered the phone, one of the Rudest people I have ever spoke to. All I was trying to do was get a contact name and phone number for a friend who's brother has down syndrome and needs some place for him to go during the day. The girl would only repeat over and over again, "the person that is his legal guardian needs to call in" . Ok, what number do they call?? and she would again repeat about the guardian. Finally I yelled and said No kidding idiot, but what number??? Duh.

Liz Ott

I have a family member who's been a patient for about five years at the Bastrop location. After the first year they added another diagnosis to his records. They NEVER told anyone in the family, OR offered ANY type of actual therapy or treatment for any of his conditions!!!! Unbelievable!!! They push paper and pills, but don't DO anything else. I wouldn't recommend taking anyone you care about to them.

Michelle Loveday

Why does it take an hour to request a refill?

William Fox

I needed some help during my divorce. My ex wife was/is involved with a criminal organization that stalks and harasses people to destroy them. Google “Organized Stalking/Gang Stalking”. It’s is a very sophisticated tactic of reducing the quality of life of a person until they are encarcerated/institutionalized/or commit suicide. I believe my ex wife was recruited as a handler. Long story short, if you feel like you are being harassed and stalked in a very organized fashion, and need psychiatric help DO NOT GO HERE. I truly believe my doctor was cooperating. I know it sounds paranoid and delusional but that is the main goal. To overwhelm a person the local governement feels should be set up. For me it was false allegations during my divorce that they were trying to make stick in a jury trial. You could have been acquitted of a crime/accuse of anything by a woman/have a criminal history that they may see as an opportunity in their for profit jail/or on parole. If this is happening to you in the Williamson/Travis county area you are not alone. Contact Officer Sherouse of the Williamson county sheriffs Internal Affairs. Go in person. Do not call them.

Rebecca Barbeau

It was hard to get a straight answer when all I wanted was direction on how to advise a friend on becoming a walk-in client. Extremely confusing and contradictory information by a number of representatives over the phone. There was also a lack of compassion & empathy that was very discouraging. They should better train their staff as issues they deal with are extremely sensitive and life-threatening.

marcianna ann

Been a patient here for about a year and absolutely hated the dr I was assigned to in the beginning. Another staff member seemed to be in agreement with me & recommended another dr which I have been seeing since & she is great. Staff is a revolving door. Everytime I go in there are new people with only a few of the original staff around. I've been told I qualify for counseling then told I don't when I try to set it up, then see my dr and told they are wrong I do only to be told I don't once again. After multiple rounds of this I just gave up. Staff never called you back, didn't seem to know what they were doing half the time, messed up appts & so on. My last visit ALL of the former staff seemed to be gone & a bunch of college kids had replaced them. Decorations from former staff were gone & all the walls in the offices were bare. It was obvious they had cleaned house & now have a whole new clueless staff. Even the few old regulars who were the only dependable people there were gone. Thankfully my dr is still there. I can only assume this is a better facility for mentally handicapped individuals like those with down syndrome, etc. If I could afford care elsewhere I'd go elsewhere. Unfortunately I'm stuck here. Being a state funded facility I'm guessing big budget cuts in mental health care may have something to do with changes. As most of us know Texas ranks as one of the last states to fund mental health care if not the last which is a shame.

Nicole Watkins

The staff here take no pride in there jobs or have no remorse for the poor quality of customer service they provide. The intake staff do their best to discourage you from coming in or even calling back borderline being straight up rude quickly rushing you off the phone. They are not interested in answer questions or even giving quality information about the services they provide. I have never felt so dismissed completely unprofessional.

Kristin McConnell

Absolutely a great place very compassionate Drs well at least mine is anyway and I absolutely love my case manager

Mark Vearrier

1 1/2 hours late for scheduled time, this after I arrived 45 min early to do paperwork . Staff seemed nice, just slow/busy

David Orr

The staff here are for the most part dedicated to helping their clients. They have a hard job and they do the best they can with limited resources. The state starves them of the funding they need to provide necessary services to the large and growing population of people with mental illness and behavioral health issues.

Lee Ann May

Horriable! If I could I would give a Zero! Went in at 7:30am although they open at 8am. Was told to be there early! So I did. 12:30pm Was still waiting to be seen. Only person I had seen was the Finacial aide Lady. I was so Fustrated haveing to wait that long and still not be able see a counslar and a Doctor. Very Unprofessinol! Calling the Bluebonnet trails community service officer. No one should ever have to wait that long! To top it all off it was only me and two others for intake. So dissapointed and Fustrated. Like who wouldn't be. With 4 hours of waiting I had to finally ask and see when I was going to be seen. An hour later I spoke to the Finacal aide which took 5min at the most. Please Please save your time and call them in. Very UNPROFESSINOL!

Jonanthany Etrio

My experience transcended that of a day with doctor. I was appauled that Mr. Frankie Coaches was not allowed to bring his lumber into the building. Also, the Editor of the Republic of China was there recruiting for his new role in Red China.

Mr. Coffee Pot Head

The doctor was overall ok, however the staff is miserable. If you try to call they will either not answer (I once had to call over a dozen times without response, left voicemails, etc.) even when the messages I left indicated the urgency of an empty prescription (so if you have any time sensitive prescriptions do not try and use this office). They do as much as possible to get you to go away, or hang up, forcing you to be borderline mean to get any results. Not a good experience for anyone who needs real treatment without the hassles. It being a mental health clinic makes it especially ironic that they put their patients through so much stress just to simply speak with their healthcare professional.

Lisa Gross

Don't go was physically assaulted by another patient

Rayshell

I called the crisis line because my life is turned upside down. I am a suicide attempt survivor.I know what leads there when you can't find support. I'm good about reaching out so it is not repeated. I was told to call my psychiatrist who is always in loop and it's not a medicine issue it is a isolation issue, and a my family is dead issue or what's left is estranged for a reason because they rejected a child issue and a I'm disabled issue and the guy told me to go cook dinner. Why are people paid to do nothing? You really seem cold hearted and likely to cause more death than you will ever prevent. Just because someone says they are not thinking about making a forever decision doesn't mean they are not just 5 minutes from it. Williamson County needs help. People are suffering. We can't get transportation and mental health support is very poor. Do you know who has budget cuts but is teying to fill the gaps and with better trained staff and response? Williamson County MOT. They are worn out while you are basically nonexistent and part of budget.

Rayshell

Erin Watkins

Went to bluebonnet trails community service because I am uninsured after losing my job in April when my father passed. I wanted medication management and therapy. They recommended an inpatient facility called rock springs and said they had a bed for me but to get funding I had to go to THIS shit hole of a place- all volunteering and on my own will. It is connected to the county sheriff department and where they hold people in a crisis. I got there at 4:20 and by 5pm realized how incompetent the staff were, condescending and uneducated . I essentially had to BEG to call my mom. 40 min later I was able to call her- At this time I had told the case worker I wanted to leave. She said she would not give my mom the address and advised I just wait to see the dr. I agreed to wait to see the psychiatrist when the case manager said she would ask to get me seen sooner.(5:20) In between this time I asked to speak to someone and an African American male with gold in his teeth said “nah, you ain’t the only one here you can wait”. — there were TWO other patients. I responded that I wanted to leave and he said “then go!”. I said “ go get my stuff and I will” he said no. So I slammed my door as hard as I could. A nurse came in and asked what was going on and I said I was told that I’d see the dr soon and it’s been over an hour I just wanted to call my mom to tell her to head this way- we live an hour away- she said “I heard her already tell your mom to come, just take a deep breath”. Less than 10 min later ANOTHER case worker comes in and says okay let’s go call your mom to tell her to pick you up.I responded- oh okay so y’all are liars too. I told my mom to just honk when she was outside. I heard her. They buzzed that it was time for me to leave so I opened the door and they refused to let me out. From 5:20- 9:55pm this place held me there against my will. UNTIL my mom called the police bc she could hear me screaming to let me out and I made the door alarms sound by escaping. I was not court ordered to be there. I was lied and told I had to go there to get to rock springs. It’s all non sense. You’re better off just being suicidal than EVER stepping foot in this place.

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Bluebonnet Trails Community Services

1009 North Georgetown Street, Round Rock TX, 78664

Call now: 512-244-8480

http://www.bbtrails.org

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