Name: Central Texas Veterans HCS
Address: 7901 Metropolis Drive, Austin, TX, 78744
Telephone: 512-823-4040
Rating: 3.3103

Private & Confidential

(877) 322-2450

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Central Texas Veterans HCS

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http://www.centraltexas.va.gov

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Superior patient care and one-size-fits-all therapy for addiction is extremely valuable for this Austin, TX alcohol and drug rehabilitation. With Emotional wellness treatment, Central Texas Veterans HCS oversees programs with a focus on Emotional health solutions.

Alcohol and Drug Addiction Treatment

Addiction is a disease and it needs to really be treated as such. That is the reason why the doctors and staff utilize unique addiction treatment methods which lead to patient development and achievement. The unique treatment approaches which are employed are

Individual psychotherapy
Couples/family therapy
Group therapy
Cognitive/behavioral therapy
Dialectical behavioral therapy
Behavior modification
Integrated dual disorders treatment
Trauma therapy
Activity therapy
Psychotropic medication
Telemedicine therapy

Patients at Central Texas Veterans HCS experience an tremendous transformation during their addiction treatment and enjoy the opportunity to undergo their programs within out patient settings.

Addiction Treatment Programs

Every enthusiast is unique when they begin substance abuse treatment at Austin, TX and therefore are managed using a personalized treatment program put together according to a first assessment. Patients at this chemical abuse treatment center take advantage of becoming the intensive addiction treatment with regular visits to the center while still residing at home being able to handle their day to day responsibilities.

Drug and Alcohol Rehab

Quality addiction treatment at this center caters to Female and male which fall within the age brackets of Young adults, Adults and Seniors (65 or older). The smoking policy at this addiction rehabilitation states: smoking permitted in designated area.

Customizing chemical abuse treatment programs is vital at this addiction rehabilitation. Having the ability to tap into each and every patient is key to success and progress. To help ease this, Central Texas Veterans HCS supports These specific programs and classes:

Persons with co-occurring mental and substance abuse disorders
Lesbian
Veterans
Persons with serious mental illness (SMI)
Persons with post-traumatic stress disorder (PTSD)

Alcohol and Drug Treatment Services

Each of the intensive treatment provided here's Determined by the core treatment services that are:

Intensive case management
Case management
Chronic disease/illness management
Consumer-run (peer-support) services
Court-ordered outpatient treatment
Diet and exercise counseling
Education services
Family psychoeducation
Housing services
Illness management and recovery
Integrated primary care service
Nicotine replacement therapy
Non-nicotine smoking/tobacco cessation medications
Psychosocial rehabilitation services
Screening for tobacco use
Suicide prevention services
Supported employment
Supported housing
Smoking/tobacco cessation counselling
Vocational rehabilitation services

To help fund everything, Central Texas Veterans HCS accepts Cash or self-payment, Medicaid, Medicare, Private health insurance, Military insurance (e.g. along with U.S Department of VA funds.

Get the required individualized treatment for alcohol or drug addiction yourself or a lovedone to day. If you want extra information about services at this particular facility, we invite you to reach out to them directly so that they may suitably address your questions and queries.

Central Texas Veterans HCS Reviews

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Em Smith

I have been on the phone for about 45min. The automated system is flawed. You cannot make or change a mental health appointment without talking directly to the mental health schedulers at Austin VA. Can\'t tell you how many times my call was kicked to temple VA because no one at Austin is picking up phones. So finally, I\'m talking to Austin mental health and I ask the lady if the appointment can be moved to later that week. Without my consent she canceled my appointment and stated I could have an appointment in September. I said no I would rather keep my appointment I have well guess what she put a new appointment that I can\'t make it to and canceled my appointment without my consent. And that just sums up VA patient care.

jan k

Most of staff are nice and friendly although once in awhile, we get rude ones or clueless ones about their jobs. Some doctors are excellent, some are average, some are a little unreasonable, and some are liars. They put sentences on the medical records that patients never said. My least favorite is a dishonest podiatrist.

Michael dyer

Fantastic staff and quick to respond called today to report problem with cpap and got an appointment for tomorrow. Much faster than my wife’s civilian care provider

Katherine DePappe

Dr.Argun plus staff are wonderful with my husband. Been to every clinic except the moment health!! LOL. All Departments are great.

Jamie Cruise

Dr. Rollinson is a nice guy, but because of his age, his office hours are EXTREMELY short which causes his appointments to have to be scheduled more than 6 months out...No one should have to wait that long to be seen.

Will Thompson

It’s mostly okay. Most of my providers are really great. But one seems utterly clueless because I am under the age of 65. Receptionists at clinic counters are the weakest link. I got to stand in line with 4 other veterans while 2/4 were socializing, one was making a phone appointment, and the last was just sitting there blankly. I also almost always have to wait well past my scheduled appointment time. I’m writing this review 34 minutes past my scheduled appointment - this is especially ridiculous because it’s an appointment for a vaccination... 30 seconds of work. Finally, good luck making an appointment. They ALWAYS tell you to walk in. If I had the time to do a walk in, or the inclination, I wouldn’t have called to schedule an appointment. I am about one occurrence of this from really giving the receptionists a piece of my mind.

Noah Truax

I have been coming to this facility since it opened. I stopped going to Mental health when they changed doctors on me. They took away meds I have been on for 30 years that worked and are experimenting with other meds that I don’t like. Why try to fix something that works. I like my primary care doctor, but have had some problems with mental health, pain management and the pharmacy. So there are some doctors I like and some I don’t. For years Christine Horton was my Dr.s assistant and she was an angel. She passed away from cancer in 2018 and it broke my heart. But over all they most of them do try their best.

Daniel Stinnett

People are nice, but I came here to see a Dr. about my eye and I was only seen by a Triage nurse who had no clue about my condition. Never got to see a Dr. Over two hours waiting. Plus an hour on the phone trying to schedule.

D Kelley

Great care at the Austin VA clinic. Dermatology and Eye care teams are super. Prosthetics group very good as well.

Pamela Cameron

A busy place. The doors open at 6A.M. walk in services start at 7:30 they have certain clinics from 6:30 p.m. & Saturday appointment. Services from primary care XRay, MRI, pharmacy, eatery, ,a lab

Cryptic Nomad

I would have given 5 stars but I\'ve had the most ridiculous possible experince with travel at this clinic. I\'ve never once actually recieved my travel pay and can not get anyone to answer the phone at travel. I\'ve had to make complaints with the patient advocate to even get a response. They then say the payments were sent but they never were. There is no deposits from the VA in my account other than my disability compensation. I\'m so frustrated with this whole dumpster fire of a situation that I just gave up on it. If I owed the VA money they wouldn\'t hestiate to take it out of my disability but when they owe me it is an epic run around to get paid.

Anna Carlyle

Learn how to draw blood. My husband has gone twice now to get blood work done here. The area where blood was taken has severe bruising. And my husband is severely sore. Ridiculous.

bryan fitzgerald

If I could rate this place lower I would. Staff is horrible here. Very rude interactions almost every visit. From receptionist always being on their phones to nurses just wanting to pass you off to someone else. It feels like no one is happy to be there or actually wants to do their job.

Travis Barbee

Customer service is always good. The facility is very nice!

K S

I finally have an excellent primary care doctor at this clinic, but mental health providers here have gone from bad to just atrocious. The last one I was assigned to (very skinny Caucasian male, formerly worked with PRISON INMATES, whose name I cannot remember) was the absolute WORST. EVER. I’ve given up on getting any help from MH after my last couple of encounters with him. After past experiences with him (and other providers) in the MH clinic, it doesn’t surprise me in the least that a veteran committed suicide in the waiting room last week (as horrible and overwhelmingly sad as that is). Mental Health needs a complete overhaul (as do many of the support staff and janitorial staff at this OPC). We deserve so much better than what we are receiving here.

Steven Langley

I always have a great experience with every visit. I am always seen on time and my Doctors are extremely nice. I\'ve had no problems here at all.

Porter Fraser

The building looks great, but the services provided are absolutely horrible. I waited over 3 months to see a primary care provider and walk-ins if you’re sick take hours. Understaffed by actual doctors. This is not a true healthcare facility

Seymour Taylor

Much better than private care

Alicia johnson

I have a really great doctor here and the staff here are really great!

Alicia Johnson

I have been going here at least once a month for nearly four years and it is one of the best facilities the VA has to offer, especially compared to others. I love the doctor\'s there and over all the staff department are great. I see the lab and pharmacy as well as occasionally the travel personnel. They are all really friendly and professional and willing to go out of their way to help. In many, many ways I prefer this clinic to temple. The only complaint I have right now would be that my travel pay has constantly been wrong for about six months now and you only have about a 50/50 shot of getting a star bucks coffee there. They need to enlist a schedule to clean the coffee machine when it\'s not peak coffee drinking times. I went there this morning and they told me they were \"cleaning the coffee machine, we haven\'t done it in a really long time\". First of all gross, second of all, do it at the end of the day. It\'s not the first time they have lost my business for coffee sales. Before I think it was there was no one there who knew how to do it. Anyways, if you\'re still reading this, the behavioral health clinic is great and the pharmacy is really fast and I love them! ?

Maria Wilbur

I refuse to go any where else. I have had the best doctors and specialists that are both empathic and professional in their health care practices. A model and center of Excellence within central and Southwest Texas.

joseph bons

They\'re the only VA that you can\'t call in a med refill for window pick up. Two hours on hold and three operators later nothing fixed. The attitude of one male operator was extremely rude and inconsiderate. I just needed to fix something they messed up with eligibility and to make an appointment but that\'s still not done. Completely Unacceptable!

Jim Kuhn

The Mental health Drs suck... moved from boston and they took away all my meds that helped me after years of finding the rights ones...

Jeffrey Stephens

I have had all my medical needs met,also the the clinic houses other sevice organizations that handle claims. The lab can be slow in the mornings so I go late in the afternoon when its no line.

Lisa Zacharias

Friendly staff, clean building, easy access, plenty of chairs to wait. Not that I come here often, but I was surprised that the receptionist at Physical Medicine remembered my name. She is very pleasant and welcoming.

Melba Boon

The phone system does not work. I have talked to several people with no resolve..

Nick Richter

This is the second visit to this facility and I\'m very impressed with the speed of the appointments and lab work. Yes, it\'s difficult to make an appointment over the phone but that\'s the only problem I\'ve encountered. I even walked in today at 8am, saw the nurse, bloodwork, dr and prescriptions all done by 1130am...can\'t ask for more than that.

Karen Ratledge

I have been a patient in the VA system since 1991. It has been a good experience for me. I have no complaints about the Doctors/services available to me. I have received most of my care at the clinic in Austin, Texas and some in San Antonio or Temple (Texas) as well. Wait times are longest on Mondays or Fridays when most of the week\'s \'walkins\' increase in number. But most wait times are far better than you\'ll find in private practice offices. My only problem with the VA is Congress\'s failure to offer better pay for all VA staff positions. As a result the ratio of patients to staff is grossly inadequate, resulting in longer times between checkups and shorter times alloted for each appointment. If Congress would get with the program these concerns would disappear.

William McCoy

I\'ve had nothing but great support from this VA facility. Longest wait in the 4 years I\'ve been coming here has been 30 minutes but it\'s usually under 10. Great place and super team.

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Central Texas Veterans HCS

7901 Metropolis Drive, Austin TX, 78744

Call now: 512-823-4040

http://www.centraltexas.va.gov

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