Name: Northwest Texas Healthcare System
Address: 1501 South Coulter Street, Amarillo, TX, 79106
Telephone: 806-351-4994
Rating: 2.7917

Private & Confidential

(877) 322-2450

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Northwest Texas Healthcare System

48 Reviews

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http://pavilionnwtexashealthcare.com

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Supplying meticulous patient care, Northwest Texas Healthcare System focuses primarily on Mental health treatment using personalized treatment programs which outfit patients' demands by applying the following treatment approaches.

These drug and alcohol treatment tactics address Mental health services. The road to recovery from a chemical abuse problem is hard, but Northwest Texas Healthcare System offers Hospital inpatient, Partial hospitalization/day treatment and Outpatient programs that nurture a healthier transition to sobriety.

Both these chemical abuse treatment programs in Amarillo, TX are designed to address the special requirements of each affected person and also are dependant on a variety of factors.

Alcohol and Drug Addiction Treatment

Northwest Texas Healthcare System welcomes Male and Female and Children/adolescents, Teenagers, Adults and Seniors (65 or older) and has a smoking not allowed coverage. Special language services will also be provided which are: Services for the deaf and hard of hearing.

Drug and Alcohol Rehab

Teaching addicts just how to live a lifetime of Psychotherapy using effective life and social skills is essential to the special programs and groups eased by addiction specialists. Classes and the apps are:

Individual psychotherapy
Couples/family therapy
Group therapy
Cognitive/behavioral therapy
Integrated dual disorders treatment
Trauma therapy
Activity therapy
Psychotropic medication

Addiction Treatment Programs

Making sure every individual receives optimal addicting treatment, this drug and alcohol treatment centre in Amarillo, Texas also provides:

Telemedicine therapy
Persons with co-occurring mental and substance abuse disorders
Veterans
Active duty military
Military families
Seniors or older adults
Persons who have experienced trauma

Committing to a drug rehab treatment program is just a fantastic measure for an addict and Northwest Texas Healthcare System will nurture a more positive transition to healing. Funding options in this facility for the necessary transformation include Money or self-payment, Medicaid, Medicare, State financed health insurance policy other than Medicaid, Private health insurance, Military insurance (e.g., U.S Department of VA financing and IHS/Tribal/Urban (ITU) funding.

When you've got additional questions concerning this facility, we invite you to reach them out for more details for their solutions.

Northwest Texas Healthcare System Reviews

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Michelle Jacobs

Northwest Texas Hospital in Amarillo is a Level III Trauma facility and is the only trauma center in the Panhandle of Texas. My son was in a serious UTV accident and was flown in from Clayton NM. As soon as he arrived they were waiting for him in the ER, and within minutes he was in emergency surgery. After the surgery he was in ICU, and then in a regular room. Altogether he was at Northwest for three long weeks. Everyone that we dealt with including the trauma surgeons, nurses, techs, wound care, physical therapy, occupational therapy, housekeepers, and food service were all very professional. The care my son received was outstanding and we are very thankful that everyone was so dedicated to helping him get well and recover.

Michael Gollihugh

If I could rate 0 I would. I highly recommend going to BSA. Atleast at BSA they act like they actually care. Having a family member wait 11 hours to for a room after getting orders admitting them. Then the lack of checking on patients regurlarly while in the E.R. trauma room.

Tamika Brashears

Love the food in the cafeteria everything was nice, and clean there was several option\'s to choose from. The only thing I did not like, and neither did the employee\'s was the hideous picnic table shirts that they have to wear. That\'s not okay! But everything else was perfect ?

Josie Toquinto

Northwest Texas Hospital is one of the BEST hospitals in Amarillo with the BEST caring nurses and the BEST DOCTORS in town. I HIGHLY RECOMMEND NORTHWEST TEXAS HOSPITAL ! Never have I had a bad experience there. They are always very good to their patients ! Keep up the good work Northwest !?

Izzy Johnson

Very impressed with my whole experience!! ER and Pediatric floor were wonderful! Thank you for providing amazing service!

Tonya Roberts

My brother was on the mental health ward and was disrespected in many ways. His arm band had the incorrect PHI and it was uncorrected, however they did finally give him his medication after 24 plus hours with the wrong information on the arm band. Clearly a HIPAA violation and a compliance issue. He spoke with several of the staff members to no avail. He was Also not given his C-pap to sleep. And his clothing was withheld for 48 hours. When he ask the young tech about his arm band she rudely referred him to another individual and insisted that \"They put on the band what you told them to.\" As well as stated \" that she was not going to allow the patients to get on her nerves today.\" Working in healthcare I find this to be deplorable. I called and was misdirected and told to call another number not connected. And received a voicemail. I am currently still waiting for a call back.

oyce Pacheco

Its hit or miss. You don\'t really ever know how you\'ll be treated here. I\'ve a few times where I had good care and some where I received poor care. Today was a poor day. Saw PA and he was very friendly. Examined me and assured me that even though I thought I may have strep throat that he was sure I didnt. He said it was just pharyngitis and my throat was probably irritated said he was gonna write me a prescription for some magic mouthwash to help clear it up and ease the pain. Well so I wait for it so I can leave and then a doctor comes in and says what\'s the problem. I explained to him that I\'d already been seen he just goes \"well did he do anything for you?\" I told him he did and was gonna get me a prescription anyway. Well he proceeded to want to examine me anyway and decides he thinks I have strep and am gonna need antibiotics and to give him a just a second. I waited another good 45 minutes and a nurse comes in with the prescription from the first guy I saw. So I explained that I was confused and was seen by two people and given two very different diagnoses. So she makes me wait forever and finally tells me we\'re going with the second doctors diagnosis and gives me the amoxicillin prescription

Krystal Mitchell

Shld be -5 with the nurses on 5th floor tower A tonight. Completely incompetent and absolutely no regards to hipaa period. Er today was amazing but pain meds ordered at 8 p.m shld not take till 2:49 a.m. to be dispensed especially since 7 nurses are playing and literally ignoring patient calls and orders. 4/5/19 shift nurses were not up to par what so ever and very disappointed on how they represented such an amazing hospital .

Tomas Gallegos

this place sucks the er nurse on grave yard a blond with curly har and the guy dont know who the nurse was for us bu never came to check on us sat in hall chatting away and when went to see what was going on was told dr will come brief u all in a minute that was at 230 am and no one came not even the nurse went at 345 to see what happen and was told dr had put in order to be put in hospital and at 730 am new nurse told us the orders were put in at 545 i dont think they care about you at all here the new nurse in morning was nice

Victoria 87

I only have experienced the labor and delivery as well as the postpartum departments in this hospital. The staff is exceptionally amazing!!! My nurse throughout labor and delivery was so kind and patient and caring. Postrecovery, the nurses were on top of everything they always kept my cup filled and made sure that I had enough to eat and helped encourage me to walk and gain my strength back. The nurses were super sweet and cheerful.... like a breath of fresh air. I had such an amazing experience there and I do not want to go anywhere else ! It was very clean and well kept. Even walking down the hallways people would acknowledge me. I definitely give these departments 5+ star rating. The doctors there are also very kind along with their nurses.

Deborah Been

They took excellent care of me. The 3rd floor nursing staff rocks

Brittany Railsback

I am disgusted by the terrible care I have received. I\'ve had a nurse tell me I wasn\'t as important because there were children here. I thought that all patients mattered. Mind you, I\'m here for heart problems. I\'ve received disgusting care, I\'ve been made to feel like my issues don\'t matter and I don\'t know that coming to this hospital is in your best health interest. I\'ve had great times before here, but I\'m appalled by the nurses here today.

Enigmatic Psycho

Doctors are inexperienced, and will close your case before going through all other options and tests. Having to go all the way to another state to figure out whats wrong.

Pam White

I am absolutely disgusted with the lack of care we have received. My brother was brought in by ambulance with a head injury due to a fall. Have been here over 4 hours and they haven\'t even cleaned his head. They sent him down the hall by himself even though he was disoriented. If I saw someone I would let them know however they could care less!

M. Herrera

Candy stripe will take initiative to help before the girl at the registry desk will. I believe her name was Colandra. Worst day in a while and she still makes it feel like it everyday I’ve walked in. I didn’t go to anyone to complain, I just want my husband home now so I don’t have to be pointed at every time I walk in. Idk why she won’t drop it and quit telling staff I had a problem with her making a personal call during an emergency.

Elicia Pryor

My dad rolled his car they are sending him home just bt looking at him

Madeline

TERRIBLE! do NOT come here if you are in need of medical attention. I was treated awfully & got kicked out into the lobby after explaining multiple times again I do not have anyone at 4 in the morning to take me home. They show NO compassion, NO support & NO help. I went in for a torn LCL & I received nothing more than 1 ibuprofen & a kick out the door. Stay away for your own safety, please!!!

I usually only have great things to say about NWTH, the nurses in the ICU are amazing and saved my Fiance\'s life two years ago. However, the ER was a different story. He was sent there by ambulance after he had his first seizure ever. All they did was drug him up and send him home. He could hardly walk when they discharged him and was still very very out of it. I feel like if he had insurance he would have gotten better treatment but because he didn\'t they kicked him out like trash.

Gerry Davison

I’m not a frequent flyer at this hospital, I usually go to the adjacent BSA hospital, but needs must and it wasn’t a bad experience. Personally I prefer BSA but everything and everyone here was pleasant and helpful. The building is definitely not as well presented as its neighbor but it is well kept and clean.

Michelle Hill

I transferred to NWTH via ambulance after a home birth. The labor and delivery staff was wonderful. They were respectful and efficient. They made my unexpected visit that could have been horrible absolutely wonderful. I would recommended them !!!

Jon Nolen

After being refused treatment and nothing more than a nurse prac looking at my mother in law\'s leg we were told to see our PCP. Went to BSA and she was diagnosed with DVT.

Jennifer Obrock

Very friendly front desk and registration. Very clean and beautiful hospital inside after renovations. Great experience with labor and delivery staff and lab techs. My insurance covers both BSA and Northwest and I prefer Northwest.

Monica R

LOTS of chatty nurses in the ER getting an earful about a nurse\'s night out as I\'m writing this review. patients can still hear your conversations through the curtains...giggling and snorting and complaining, cussing, overheard them talking about patient\'s appearances, things they shouldn\'t be talking about, lots of personal conversation, rude to patients.will go to BSA next time...come here ONLY if you need a note for work..I wouldn\'t recommend coming here to be taken care of...

Alberta Taubert

On the way from Fort Worth to Colorado for summer vacation, I missed a curb while antiquing here and severely sprained my ankle. My husband and I felt I was well taken care of. Everyone we encountered showed genuenine concern and care especially my nurse, Mindy.

Michael Tester

Just came I\'m from this ER and everyone from the very nice front desk lady who helped wheel me out to the nurses in the back who were polite sweet and answered all my questions, were top notch. Just left at 7 Sat and If I\'m ever in the area and need aid I will be coming back, Probably will be sending cards to thank them if I can remember there names, nice visit beat I\'ve had in an ER

McKayla Lynn

I do not recommend going to the Emergency Room. My mother was sent here by her doctor who was highly concerned about her EKG. Her blood was drawn but left in the room, after about an hour I had to go get someone who finally sent it to be tested. She was not checked on. There was also splattered blood all over cabinets that was there prior to us coming in. I had to go find someone to help her with her chest pain. I mentioned the blood, they said they would clean it and never did. We were there for 6+ hours before she was finally seen by a doctor. They only ran blood work, said she was okay to go home. It wasn\'t until my parents were very upset and wanted the paperwork and copy of ekg that my mother was admitted. And when I say admitted, I mean a bed brought into her ER room. The doctor took on too many patients. The staff seemed to be trying to heard most of them out without following proper protocol.

Bruce Ramos

I know now the ladies dressed n white are what makes this place I had my gall bladder removed these ladies were all amazing every single one of you n I thank you ever so much keep it up

Marcus Kirkwood

Worst hospital ever they are so unorganized I would advise nobody to go therr

Ashie Kay

I had my baby there and the nursing staff was great. In labor and delivery I had Hannah and Courtney. Both were amazing and made me feel super comfortable. They were helpful and understood my needs and were patient through my labor pains. In the post labor side I had one great nurse named Liberty. She was so helpful and provided top level care. I gave the hospital overall 4/5 because the food wasn\'t that great, really it was pretty bad. The rooms you have during and after labor were amazing.

Good Feet Guy

They treated us with respect with regards to use deciding not to do vaccines. Thank you for your time and God Bless!

Spider Lotus

I went to the ER at this hospital out of concern for an infection that got out of hand. Aside from the normal dismal setting of an ER I noticed that they didn\'t have very thorough forms to fill out. Understandably it is an ER however some places are more on the ball of getting as much information as possible to diagnose someone. During my wait I saw someone who was waiting with a different patient making sure a man who was vomiting a lot had something to vomit in. (there was a fairly large puddle of vomit just before the door walking in.) I also noticed by filling out whatever form they had to fill out I set a trend for everyone else waiting to fill out a paper too. No one seemed to be making sure of this. I saw a man come in, in severe pain that they basically yelled at to wait and was not patient with. However his agony seemed to move the pace in the waiting room. There was commotion about cleaning rooms and finally people started going in to rooms. It seemed very disorganized, thankfully they let the man in agony go before everyone else. There was only maybe 5 people by the time they started letting people through. By then I had been waiting an hour. The doctor I saw hardly looked at me, and walked off. No one was interested in history or why. I asked for blood work, something to be done to get a concrete view of what was going on. Most places this is routine. Most places this is normal, most places understand the importance and usefulness of blood work. A lot can be picked up and understood with a simple battery of tests that could end up being a good reference point in the future. Not this place, not at all. They discharged me so they could escort me out with security. A blood culture would of let me know with more certainty that my infection has not spread into my bloodstream. Ironically I noticed they had a memo on the monitor at the check in station about sepsis, I wonder how many other people they have failed to do proper lab work on are suffering from something they could of avoided had normal tests been run after a visit at this ER. I have seen this attitude before in Doctors, they are the type that routinely kill people. It isn\'t abnormal in an ER but it is always disheartening to see. My suggestion avoid this place, at least this shift.

Brayden Elmore

My fiancee and I went to our ogbyn and we were told that we needed to go next door to northwest to find out if her water broke so we did so and sat there for 2 hours before anyone came to even ask what was wrong they were laughing and didn\'t care for our questions much when they ended up putting fingers and cutips inside of her and after 2 more hours they came back to tell us that she was \"dehydrated\" even though she drinks more water than the recommended amount and on top of that we ask how along is she (with her pregnancy) and they told us that she is 30 weeks and for the people who know a baby that is already 4 pound 2 ounces is a pretty big baby for almost 2 months more of growing so after 5 hours of sitting and waiting we were told we were wrong and she is dehydrated

MoJo

This place is incompetent when it comes to billing. I paid them twice already for the same services. I continue to receive billing notices and phone calls. I call them back and it takes over an hour to talk to a person. They promised to send a receipt via email but never sent it. Their automatic payment system has been broken for 3 weeks.

Valerie C

I have never been so internally humiliated by a professional before in my life. I don\'t just go to the ER for a good time. Something wasn\'t right and I expressed that. Explained that. 2 blown veins and 8 hours later I was told that my problems were irrelevant compared to the other cases and that I was fine. They ruled out the \"real\" problems and then I was mocked by the Dr for thinking something was wrong in the first place. This may be TMI but if a woman bleeds heavy with large clots, for 6+ weeks, there\'s something not right. Tubes tied or not, something is off. But hey, they figured out I\'m not pregnant (obviously) and that I have good blood counts while making me feel like an imbecile for being concerned. Good job. Congratulations.

Donn Wallis

My son was misdiagnosed at BSA on Saturday, Monday we came to NWT and the doctor immediately did and ultrasound and CT, which BSA never did, once the Dr saw the CT he had do prepare my son for emergency surgery. The doctors, nurses and entire staff here are great!!! Best hospital

Findley Sky

I fell off of a ladder last Friday, came to ER in so much pain! I couldn\'t stand up straight, barely walk. Dr (horse\'s ass) Boone gave me Tylenol, did x-rays and came back 2 hrs later said nothing broken, go home take Tylenol and ibuprofen. The nurse asked him if he would give me anything for pain ( i.e. muscle relaxers, Tylenol 3) and Dr Boone said absolutely not! I left in worse pain than when I arrived! Dr Boone is AWFUL no bedside manner whatsoever and just a jerk in general!!

Kyla Rockholt

We had a wonderful experience here. We came in to get checked the day before I was scheduled to be induced. I had high blood pressure, so they kept me just to be safe. I wanted to have an all natural birth and they where very supportive and explained all options I had and possibilities that could arise. We where very thankful for the whole staff. I ended up having an infection in my placenta and her heartbeat would disappear for a while. We then had to move quickly and have an emergency c-section. I grieved the natural birth I wanted and they gave me my time. They made sure I was informed and explained not only to me, but my family, for me, as to what we needed done and how it could effect me. They made a good call, because even though I was dialated to an 8, my umbilical cord had knots in it and anytime we had a contraction it would pull tight and she stopped recieving blood, and her heartbeat would disappear. It was wonderful to know what was happening every step of the way, and that we where under a caring staff who wanted us to keep with what made us happy. After birth I was constantly checked on, along with baby. Each doctor that worked on my surgery came to see me and speak with me to tell me what happened and see how I was healing, and helpful tips to have a smooth transition. All nurses have been phenomenal with us and our little one, and have made our first birth, a very graceful and comfortable experience. I will continue to refer them!

Chris Smith

Had to spend 11 days at NWTH.. The doctors, nurses and staff were all amazing! I felt well taken care of.. Thanks NWTH!

Karen Aguilar

5 min. after we get here the lady behind the counter who is checking people in had a very rude comment..she said this place should be called the city dump cause it sure feels like it...unbelievable...how.is she professional..If she don\'t like her job she shouldn\'t be here

Emily Gonzalez

Probably the worst experience of my life!! The staff was insanely rude!! My 2 sisters & I have all been there(different times) & been treated with disrespect. 3 different stories that are to long to put. (Only a few registered NURSES were kind. I respect them & thankful that they helped).. I understand it\'s a hospital & it can be stressful but 3 different people who went came out with the same response, \"they\'re so rude!\" Unbelievable... #NeverAgain

Hayley Flick

I had a tonsillectomy done here by Dr. Obokhare. She is an excellent doctor, as was her staff. The nurse was very polite, and kind. Everyone took time to explain everything to me, answer any questions I had and made sure I was very comfortable. They got me in earlier than what the surgery was set for, and worked very quickly. After surgery, they made sure I was pain free, and went over everything that was expected during recovery. I\'m very thankful for Dr. Obokhare and the nurses that were on staff that day. The place was also very clean and organized. Thanks to them, my recovery went very smoothly.

Christopher Maupin

Just avoid. Send you to collections over a bill that gets paid. They\'ll break up a procedure so you can keep paying every time you come back. Never a problem with BSA.

Danny Dotson

Developed severe chest pain while passing through Amarillo while staying at a RV park very early in the morning. Wife called 911, EMTs arrived quickly, transported me to Northwest\'s ER. Received quick and professional treatment for what turned out to be a pulmonary embolism. EVERYONE was professional, attentive and kind. Did have to wait in the ER until a room became available. Staff on Tower A5 South did a great job.

Kevin Overstreet

Great Hospital!!

Dale Koontz

The Staff was Excellent.Very Attentive.The MRI Tech was Especially Wonderful.She was Very Nice.The Only Thing I Didnt like Was the Waiting.But a Good Crew Will Get You Past That.NW ER is Real Good.

Mary Jones

I was recently passing through Amarillo when I became ill and was taken to Northwest Hospital. I was treated by competent, professional and caring staff from the E.R, Pre-OP, O.R., and Post-OP. I didn\'t encounter one person who acted in a negative or unprofessional manner. This hospital staff went above and beyond normal care. I cannot say enough good things about everyone I encountered. A++++ Thanks from Michigan!

Jeremy Smith

They do not have enough Dr\'s to run ER. After 5 hours for a bad migraineand, swollen face. They told me to stop taking a a blood pressure meds I have been on for 2 years. Worst service I have ever seen. Could not get any meds for migraine cause Dr was a P.A. It\'s sad after all the years they have been open you can\'t get good service in ER. And wait is still all day or all night long.

Karlee Messer

Took my friend in they said it wasn\'t an emergency was super rude to her. Arguing with her, it\'s their job to help not be huge asshats

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Northwest Texas Healthcare System

1501 South Coulter Street, Amarillo TX, 79106

Call now: 806-351-4994

http://pavilionnwtexashealthcare.com

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