Name: Crestwyn Behavioral Health
Address: 9485 Crestwyn Hills Cove, Memphis, TN, 38125
Telephone: 901-248-1500
Rating: 1.8214

Private & Confidential

(877) 322-2450

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Crestwyn Behavioral Health

56 Reviews

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High quality patient care and also evidence-based treatment for addiction is very important to the Memphis, TN alcohol and drug rehabilitation. With a primary focus on mixture of Mental Health and Substance Abuse, Crestwyn Behavioral Health manages programs with drug abuse treatment, Detoxification, Buprenorphine maintenance for specified time, Buprenorphine found in treatment, Naltrexone (oral), Prescribes/administer buprenorphine or naltrexone, Disulfiram(Antabuse) and Medicines for psychiatric disorders).

Alcohol and Drug Addiction Treatment

Addiction is a disease and it ought to be treated as a result. That is the reason why the doctors and team utilize unique addiction treatment methods which lead to patient progress and success. The Exceptional treatment strategies which are used are

Patients at Crestwyn Behavioral Health undergo a great transformation in their addiction treatment and benefit from the opportunity to undergo their programs within Hospital inpatient, Outpatient, Outpatient day treatment or partial hospitalization, Intensive outpatient treatment, Hospital inpatient detoxification, Hospital inpatient treatment and nursing hospital configurations.

Addiction Treatment Programs

Every addict is unique whenever they begin substance abuse treatment from Memphis, TN and are handled with a customized treatment program collectively according to an initial appraisal. Many patients want hyper-intensive in patient treatment that requires them to temporarily live on site at the center. Other patients benefit from getting the intensive addiction treatment with routine visits into the center while still living at home having the ability to control their daily responsibilities.

Drug and Alcohol Rehab

Top quality addiction treatment at this center suits Female and male that fall within the age ranges of Children/adolescents and Adults. The smoking policy at this addiction rehabilitation states: smoking permitted in designated area.

For those that want special language services, Crestwyn Behavioral Health provides Services for the deaf and hard of hearing.

Customizing substance abuse treatment programs is vital at this addiction rehabilitation. Being able to tap into each patient is essential to success and development. To help alleviate this, Crestwyn Behavioral Health supports These particular programs and groups:

All the intensive treatment supplied here's dependent on the heart treatment solutions that are:

Cognitive/behavioral therapy
Dialectical behavioral therapy
Substance abuse counseling approach
Trauma-related counseling
12-step facilitation approach
Brief intervention approach
Contingency management/motivational incentive
Anger management
Relapse prevention
Persons with co-occurring mental and substance abuse disorders
Veterans
Adolescents
Adult women
Adult men
Persons who have experienced trauma
Persons who have experienced sexual abuse
Persons who have experienced intimate partner violence
Case management
Nicotine replacement therapy
Non-nicotine smoking/tobacco cessation medications
Screening for tobacco use
Smoking/tobacco cessation counselling
Alcohol Detoxification
Benzodiazepines Detoxification
Cocaine Detoxification
Methamphetamines Detoxification
Opioids Detoxification
Individual counseling offered
Group counseling offered
Family counseling offered
Marital/couples counseling offered
Aftercare/continuing care
Treatment for non-substance abuse addiction disorder
Assistance with obtaining social services
Breath analyzer or blood alcohol testing
Comprehensive mental health assessment
Comprehensive substance abuse assessment
Drug or alcohol urine screening
Discharge Planning
Domestic violence services - family or partner

Getting the customized, quality addiction treatment in Memphis, Tennessee truly makes all the difference. To help fund everything, Crestwyn Behavioral Health accepts Cash or self-payment, Medicaid, Medicare and Private medical insurance.

Get the mandatory individualized treatment for alcohol or drug addiction for yourself or a loved-one to day. If you need additional details on services at this particular facility, we encourage you to reach out to them directly in order that they might suitably address your questions and queries.

Crestwyn Behavioral Health Reviews

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Michaela Lewis

Nobody cares. Nobody. I was there for a week because of a suicide attempt. All we did there is color, eat, and sleep. We’d repeatedly be asked the same question over and over again. One patient there almost died. Others had series of panic attacks and all they did was give them tranquilizer shots. Or the staff will just stand there and not assist the patient. The patients relied on each other there so they wouldn’t leave from the facility worse than they already were. For anybody reading this, just go to outpatient care. I rather go to Lakeside than that place

Crystal Graham

This hospital is a joke. My 16 year old daughter was sent here for anxiety and depression. The nurses have no idea how to deal with young adults who are dealing with these types of problems let alone any other problems. My daughter also stated they only had group therapy once a day for less than an hour, the rest of the time was “free time”, in which my daughter witnessed several fights between patients, and also a patient being restrained by a nurse while being scratched in the face by another. I wasn’t even contacted by the hospital concerning my daughter’s treatment or her condition, I contacted them to get updates. She only saw the therapist once in her stay there, how is that supposed to help anyone. Please don’t send anyone to this hospital, my daughter is traumatized by her stay there, she even called me to come pick her up because she didn’t want to stay any longer!!!!!!!! I hope this post will influence people to not go to this hospital and that something will be done about this place. IT’S NOT A PLACE TO GET BETTER!!!!!Only worse. Everyone seems very unorganized there. I would have to call for ten minutes or more just to get someone to answer the phone to talk to my daughter. When my daughter was released because I requested she be, I just signed her release papers and that was it. No one talked with me about her treatment there or her after care, just like here you go get out of here. So PLEASE DON’T TAKE ANYONE HERE!!!!

Jayna Dyer

Honestly I went here in high hopes that I was gonna get better but all crestwyn seemed to do was make me frantic. Always cold and the staff was horrible. Only good thing came out of it was some people I met and meeting the love of my life. This was in November and now it’s February. I still seem to be very slowly getting better and life is still a challenge. Thanks for my friends crestwyn but your staff is the worst. GET SOME HEAT IN THERE TO, STOP TRYING TO MAKE YOUR PATIENTS POPSICLES!

Kaia Hamlet

I was admitted into Crestwyn in November for a suicide attempt. It was an awful facility, and most of the staff didnt care about any of the patients. In fact, I remember one time when people were punching the wall and the staff simply said dont come asking us for ice later. I only saw my therapist once in almost two weeks. It was always cold, and they treated the openly lgbtq people worse then the rest. The only good things to come out of that place was a few amazing friends, my girlfriend,and the great food.

Anonymous

A joke of a facility. My boyfriend was admitted to Crestwyn after suicide attempt and the center did nothing to help inform or comfort him during this “mandatory holding period”. No one could tell him when he would be released or what was going to happen during the time he was there because there was only a doctor on sight once each week. When he finally got to meet with the psychiatrist after THREE days of being there, it was only for about a minute. He never got the chance to express his concerns or needs, they just assumed and sent him on his way. The nurses were uninformed and tired. Staff was cranky and mean. He is transgender and even with this knowledge they chose not to use the correct pronouns, which is why he attempted suicide in the first place. Patients were held in a room with no therapy, treatment, or anything to do. No exercise, limited smoking breaks, and no outside time. When there was therapy, it was a group session and maybe lasted 15 minutes. Staff does minimal work that they can get away with. Don’t waste your money and please find a place that will take better care of your loved ones. Find a psychiatrist and a therapist with credible reviews. The only positive thing he has to say is that the food was good

Mary Beasley

Does anyone have any harmful experiences with any particular staff members? Surely, all of them can't be bad, but, I know for certain that there must be a track records with some of the employees here. Please advise

Dutch Girl

They lack in their communication/transportation deeds and pass the buck to someone else. Our Doctor called Crestwyn, made arrangements to have our patient picked up. Hours pass. We call to inquire on time, They know nothing about it. Said it would be 3 hours. Patient was taken by our Doc himself. Some Customer Service. I hope they didn't charge her insurance company.

Cleaster Williams

Thank you crestwyn in patient and out patient you guys ROCK?? my road was long and hard and I'm so thankful for your staff in helping me find myself again and just listening to me and most of all understanding me. Thank you?

Cari McCord

My daughter spent a week in Crestwyn for emotional stabilization. Complaints about staff came the first day. In fact, 4 parents had the same complaints about the same female staff on the adolescent unit. 4! We all filed grievances. Upon discharge, my daughter was written a prescription for meds. One needed the psychiatrist’s prior authorization (for Ins purposes) before being filled. I contacted Crestwyn for 5 days, leaving multiple messages with staff and nurses, all promising to get the message to the doctor. I finally had to CONTACT HIM ON HIS PERSONAL CELL PHONE in order to get the issue resolved. He stated HE KNEW NOTHING ABOUT THIS AS HE RECIEVED ZERO MESSAGES REGARDING MY CHILD’S MEDS! Absolutely unacceptable. Pitiful. They should be ashamed.

Curtis nowley

This is the worst place ever. They are so unorganized and unprofessional. And no matter what you have to say or post about this place. It seems to get no better. I really feel that the state should monitor this place a little closer than they are. Its just sad all of these negative post and nothing has been done about it.

Joe hanson

I took my son for treatment for depression and suicide attempt. It was a tall black man who assessed him. He did not introduce himself and the first thing he said was "stop that tapping on the desk" to my son. My son is a drummer and just attempted suicide 2 days before walking in there. He was in a very fragile state of mind. The man doing his assessment seems agitated by my son as he kept shaking his head and leaning his head down while writing. He asked my son why he attempted suicide. My son said "I don't know". With a loud and stern voice he said "Come on man, your saying you just woke up in the morning and said I am bored so you decided to kill yourself". I couldn't believe he was talking so abrasive. It made me very uncomfortable and could tell right away this was not going to work. We made it through the assessment and walked out. My son said in the parking lot "I think I frustrated him". I just don't understand why he didn't talk kind and caring to him. It was a strict teacher in school or something. I definitely wouldn't recommend Crestwyn with employees like that working there.

Todd Ellison

Horrible staff especially the Tech's. Most were on there phones most the shift and didn't want to be bothered. Tech's also made fun of patients and used profanity often. Only one to two groups a day and zero on the weekend. Do not send anywhere to this place.

Denisse Thwaett

My NP sent my info by fax and called the facility to tell them I was coming, I myself also called them. I got to the facility at 4:40, waited a while, I was then put in another area with locked doors to wait to be admitted, at 9:00 pm I knocked on a frosted window to get someone’s attention, the young lady came out, I told her I had been there 4 1/2 hours and I was leaving, she said they did not want to refuse me treatment but they did not have a bed for me. I asked were they going to let me sit there all night and she said “no, we have someone coming to access you and we are sending you somewhere else”! I wasted 6 1/2 hours between the drive there and back and waiting time!

Strictly Dickly

DO NOT COME HERE. Half of the workers there don't give a damn about mental health or their patients. And don't even get me started on how unorganized they are and how we were never allowed to go outside besides on a smoke break!! The food was good as hell tho

Holijegg

the food was good but the care was absolutly terrible

nakayla lacomb

My sister went here For Only about a week and Two Days She Was basically Traumatized ! When Her friend went to see her my sister told her that The Pictures hanging on the walls And the clocks and any decorations were only a front for the visitors and any other day Right after the visitors leave They take everything down . They also always had excuses for when we tried to call and talk to her . The day she was supposed to come home She had talked to One of us Like maybe an hour before But they Must’ve given Her medicine that she didn’t need Before we picked her up Because She Couldn’t remember anyone and She Gets Scared Everytime men come around her and she saying things like “ no he’s coming I didn’t tell anyone “ and Crying when we get too loud she cries and says Nooo we’re gonna get shots But when we called up there all she could tell us was She had One Pill which is Lexapro But we believe they’ve done other things Every day around the same time she asks for her shot and they had her smoking cigarettes and black and milds . She also Cries And gets afraid when someone Touches Her Like they have Been touching her She is 18 Which is an adult And She is asking for things like Can I have a towel or can I drink this And stuff she shouldn’t ask at home She is Completely different and doesn’t remember anyone . I highly suggest if Anyone has a loved one in there to fight to get them out ASAP !!! And there are nothing but men in there walking around there Is no telling what is happening to people inside of this place and when she is back to herself we are going to fight for justice !

Catessa Brown

This place sucks, stripped searched my bf Tried to violate his personal space then when he reached out and let someone knw wht was going on they said he was suicidal bs he has nvr been that. He admitted himself. After all this he wanted to leave and was refused. Dnt recommend this place to no one O.a.n they also nvr let me talk to him these ppl are a joke.. shut it down.

Heather Morgan

My daughter was recently there, unfortunately 3 different times, but this place is truly amazing. Her therapist, Chris is really passionate about what he does. There were 3 techs, Clarence, Andrea, and Chris that really made a positive impact, not only with my daughter, but me as well. There were a couple of people that I didn't care for, but overall, the good outweighed the bad. I'm a firm believer that compassion is a critical part of helping people, and we found that here.

Owen O'Reilly

Only because there is no ZERO. This place is abusive. My wife went there on our own accord and were told her dietary (Vegan) restrictions would be met. She has been there almost a week and has only been able to eat banana and salad. No one at the facility will return calls. She still has yet to see a doctor. And No meds. How a hospital can accept a person who is on meds and then cut them off meds when they are admitted. The state has been called and they are investigating this place

Wayne McLaughlin

Good staffing. Always ch

Mya morrow

I am kind of scared to bring my mom here now due to these reviews.

Richard Haftman

Not a co occuring provider. They denied my wife admission on xmas day after telling me to take her to the hospital for medical clearance. So what happens she ends up at lake side. This is just your run of the mill drug and alcohol rehab place. Nothing mor

Nathan Bologna

This place put accepted my girlfriend only because the dad paid them to do so and from what she told me it's hell. If you could give it negative stars I would; this place is nothing but a horrible facility to just throw people in when you don't want to deal with them with no actual treatment it's hell don't send anyone here unless they are actually insane

Don

Michael roper of Crestwyn behavior health they treated staff very poorly. If your family needs help choose Lakeside behavioral Health system they are very professional and well Organized and for crestwyn everyone in the building was related and nothing was ever done fairly. Human resources never addressed any of the problems brought to them about staff. The CEO herself wasn't pleasurable either. I wouldn't refer anyone to work and take their loved ones there emergency psychiatric condition don’t existe.the Any deficiency statement ending with an asterisk (*) denotes a deficiency which the institution may be excused from correcting providing it is determined that other safeguards provide sufficient protection to the Patients. the hospital failed to ensure patients received care in a safe setting to protect their emotional health The findings included: Review of "Patient Rights" revealed, "Patients have the right to be treated with consideration, respect and full recognition ,,,There was no documentation of personal items such as clothing in Patients items They did not have a personal Hygiene product facility failed to ensure medical record are correct crisis/chief complaint Review of the Incident Reporting Form for Incident #1 revealed and verifying the employee continued to work after the witnessed incident of verbal abuse. To the cno Michael roper The facility failed to ensure all patients were free of abuse. The facility failed to ensure the incident was immediately reported and the patient was immediately protected from further abuse during the investigation and the cno Michael was told about a man beating on old lady’s daily and did nothing the ceo knew about it and the HR The facility failed to conduct a thorough investigation that identified the correct date the incident occurred. The incident investigation and conclusion were not completed. I reported, investigated and protected the patient(s) from abuse. documented the following statements: the employees sleep all night while men went in to women’s room and the staff ruffled the children up bad sometime leaving bruises and cuts on their body’s and Michael roper lets the patient’s walk around with feces and urine because he dose not want to supply new scrubs are socks and they treat the white patients horrible also the ceo lets them smoke weed because she claims could smell , but she never leaves her office hmmm just look up why the last cno and ceo and risk management got fired. And don’t forget the nails and long sharp pieces of metal all ways falling off the day room doors and spiders crawling from resident ear and cockroaches everywhere and flys also the vitals machine never works and dangerous people jump over the fence all the time the ceo Debbie and cno Michael roper dose not care and the hr Stacy t

Nick

They don’t help anybody at all it’s all about the money I have seen fights and the tech do nothing about it And when the residents tried to complain to their boss are their HR department they just walk right past you if you was like nothing after human resources was there to protect the patient also but I guess not

Case

The worst 4 days of my life. I came out worse than when I went in. I was truely traumatized by my stay. Nursing staff was uncaring and cruel. Techs slept in the hallways while doing 1:1 watch. I was left in soiled scrubs (menstrual blood and breast milk, as I had been nursing an infant at the time) for over 24 hours without being given clean scrubs or the clothing my family delivered. Other patients, some who had been there for weeks, were denied clean towels and laundry services. We ate dinner at 4:30 p.m. and were not permitted to eat again until 9 a.m., and were also denied regular access to water. And the Human Resources Stacy did nothing to help me

Chris mile

chris miles a month ago This is the worst place to go for mental health I was there for 2 weeks and it was the worst facility ever. The treat you like trash and the staff is very unprofessional. I’m thinking about suing them for medical malpractice.

Brown

Human Resources Director Stacy s Tyler has done a lot of unethical things that are wrong. She has covered for employees of who she likes and has personal relationship with, she has threaten and fired employees wrongfully, she has private relations with some staff members, she has asked other staff to write statements in an attempt to help her get staff out the building, she has covered random drug tests for some employees so that will pass or not be at fault, she worked very hard to get our former CNO terminated in which she was just recently fired, she has manipulated staff and paperwork/files, she needs to be investigated. Crestwyn has been housing and accepting patients who don’t even have a bed, taking in these patients and having them sleep in day rooms and comfort rooms until they can get them a bed, playing psychotic patients on no. Psychotic units to sleep because they didn’t have a bed on the proper they should go. Accepted and adolescents who was total care and placed in on the adolescent unit with no bed rails, no proper bed for the child, no CNA’s or trainer staff to be with and assist him around the clock. and I want my voice to be heard that Human Resources Director Stacy Stuckey-Tyler

Michael Dillingham

Crestwyn Behavioral Health Hospital is a great place. Their outpatient therapy is second to none.

Michael Dillingham

Crestwyn Behavioral Health Hospital is a good place to go if an authority figure thinks that you are a threat to yourself or someone else. The nurses don't wear watches and there's always restrooms without soap or paper towels. Tony of the 3pm shift is just too strict and favors females. Sierra Graham, Joyce and Chelsey Smith of outpatient therapy team came in while I was there and didn't speak. Tico is very professional and superbly respectful. One of the therapists spent 20 minutes of every hour using the bathroom. She then lost her keys and they searched me. Ashley and Kyle of the morning shift are very professional and very friendly. Debra Gill is very professional. She is friendly too. Donald seemed bent on proving that he had a cold.

Michael Dillingham

FYI

Experience not as a patient, but as a private citizen was with FORMER HR Director, Stacey Stuckey-Tyler. Everything that a client or employee has said is absolutely true of her unprofessionalism, partiality towards certain male employees. She intentionally lied, ignored court orders regarding employees and falsified records. If she was instrumental in firing any employee or ignoring patients' complaints, the information needs to be forwarded to the Corporate office, which is Acadia Healthcare in Franklin, TN. This woman should be ashamed of herself and any Employer that hires her should beware.

FYI

Michael Dillingham

https://g.co/kgs/YK2SRo

Michael Dillingham

https://g.co/kgs/YK2SRo

Michael Dillingham

https://g.co/kgs/YK2SRo

Anonomous

Food is shit. Staff is shit. They run you through the medicines lines to keep you tranquilized so the staff can treat you like puppets. Worst decision I ever made. Don’t get me wrong, they treat you good on discharge to leave that last impression. But the worst had already happened

Anonomous

Thomas McIntosh

To start, I'd give negative stars if I could. Our daughter stayed there in March for 10 days. We had problems the whole time! First our daughter isn't a fighter, she was there for depression. they put her with an aggressive girl who had been into several altercations and our dramatized daughter saw the latest one. They refused to move her until we threatened to call the board of directors. All but one of the staff cared about the patients or what was going on in there. Needless to say this place. did not help. Our daughter only said she was better to not be forced to stay. Only to relapse less than a month later. She has now made a full recovery. we sent her to Nashville to Vanderbilt. they were full so they recommended Rogers BH. It has been a blessing but not here to promote so on to the financial side of things. it cost 13k for those terrible 10 days in which my insurance through work paid all but $2500 which was my max out of pocket plus the deductible totaling around $3600. We were going to make payments until Crestwyn had a "deal" 25 percent off. I needed the insurance claim before paying this though so I could get a benefit that my company supplied. Anyway long story short I paid the payment in whole as required to get the discount only to get another bill in the mail last month. after calling and confirming that it was paid and there was a mistake I was informed that my insurance didn't cover all expenses. This is bogus because I have the insurance claim to back it. The only thing they got me on is that lie of a discount. do not go to this place unless you have government insurance and can't afford better, even then your better off trying to fix it yourself. this place is by far the worst experience I've ever encountered. oh yeah, I have yet to pay the last bill they claim I still owe. Guess my credit will be a little lower for a while. I won't pay this place another dime for the help the didn't give.

Thomas McIntosh

Yalonda

This place is zero stars! Not only are the faculty and staff incompetent, unreliable, and me, they let the patients fight. My sister was sent here and was brutally jumped on by a male and a female…. But no one wants to give out any information. After reading all of this reviews I am surprised that this place is still open. If I have to I will use the power of social media to get an investigation going… something needs to be done right away!!!!

Yalonda

Pauline Powell

I was physically attacked on Friday and Saturday of November 2019. Why is patient advocates Mrs. Diane and Mr. Anthony Moore no longer working at Crestwyn? They are trying to say the attacks NEVER happened even thought there were several witnesses. Although we could NOT find a lawyer to represent me, we are NOT GIVING UP.🙏📢👍

Pauline Powell

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Crestwyn Behavioral Health

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http://www.crestwynbh.com

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