Name: Safe Harbor Behavioral Health of UMPC
Address: 2560 West 12th Street, Erie, PA, 16505
Telephone: 814-456-2014
Rating: 1.8929

Private & Confidential

(877) 322-2450

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Safe Harbor Behavioral Health of UMPC

28 Reviews

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High quality patient care and also evidence-based treatment for addiction is extremely valuable for this Erie, PA alcohol and drug rehab. With a main focus on Mental health solutions, Safe Harbor Behavioral Health of all UMPC oversees programs with Mental health treatment.

Alcohol and Drug Addiction Treatment

Addiction is a disease and it ought to really be treated as a result. That's why the doctors and staff utilize unique addiction treatments which contribute to patient development and achievement. The Exceptional treatment approaches which are employed are

Individual psychotherapy
Couples/family therapy
Group therapy
Cognitive/behavioral therapy
Trauma therapy
Psychotropic medication

Patients in Safe Harbor Behavioral Health of all UMPC undergo an huge transformation during their addiction treatment and reap the benefits of the ability to undergo their apps within Residential and Outpatient settings.

Addiction Treatment Programs

Every addict is exceptional when they begin substanceabuse treatment in Erie, PA and therefore are handled using a personalized treatment program put together based upon a first appraisal. Patients in this chemical abuse treatment centre take advantage of becoming the intensive addiction treatment with regular visits into the center while still residing in home having the ability to manage their everyday responsibilities.

Drug and Alcohol Rehab

High quality addiction treatment in this centre suits Female and male which fall within the age groups of Children/adolescents, Young adults, Adults and Seniors (65 or older). The smoking policy in this addiction rehab conditions: smoking.

For those who want special language solutions, Safe Harbor Behavioral Health of all UMPC provides Services for the deaf and hard of hearing.

Customizing chemical abuse treatment programs is very important at this addiction rehab. Having the ability to tap to each patient is essential to progress and success. To help ease this, Safe Harbor Behavioral Health of all UMPC supports the following particular applications and classes:

Persons with serious mental illness (SMI)
Transitional age young adults

Alcohol and Drug Treatment Services

All the therapy provided here's dependent

Consumer-run (peer-support) services
Family psychoeducation
Illness management and recovery
Screening for tobacco use
Suicide prevention services
Supported employment

To help finance all of it, Safe Harbor Behavioral Health of all UMPC accepts Cash or self-payment, Medicaid, Medicare, State financed health insurance plan other than Medicaid, Private health insurance, Military insurance (e.g., State mental health agency (or equivalent) funds and County or local government funding.

There are also payment assistance programs available, including Payment assistance (check with facility for details).

Get the treatment for alcohol or drug addiction for yourself or even perhaps a loved one today. If you want extra details on services in this particular facility, we encourage you to reach them out directly in order that they may appropriately address your questions and concerns.

Safe Harbor Behavioral Health of UMPC Reviews

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Ebony Drew

Abandoned by the"psychiatrist" for a year. She gave me meds and never checked on me for a year because she cancelled every one of my appointments. The counselor never gave me any advice that I could use because he dismissed all of my simptoms whenever I talked about it. He was only concerned about suicidal thoughts and not with my current quality of life. Now I have to wean myself of meds that never worked in the first place. Thanks Ann and Justin.

Lori Grove

They didn't even let me see a psychiatrist. I saw a physician's assistant. I was on klonopin for almost 8 years and have been going through withdrawals and terrible panic attacks because this person will not prescribe it. It's BS. I hate that place. And you might as well forget getting your refills on time. Every single month it takes them about 5 days to call it in for you. I'm on day#4 now. But God forbid you call your meds in earlier than 2 days. If that happens, they tell you that you have an addiction problem. They put me on beta blockers and meds for MS for ANXIETY. Ridiculous. They prescribe interacting drugs too sometimes without researching it or knowing anything about it. I have to learn stuff on my own. I hate that there aren't better places to go here. It's nothing but stress every month waiting for my medication refills from this nightmare of an establishment.

Nicola Treez

This is a great example of our mental health crisis in America. The therapists are good and the downstairs staff is friendly but the Drs/PAs are terrifyingly horrible. I was prescribe two meds that have a major drug interaction. Luckily, I reviewed my new meds with my family Dr because I wasn't feeling well and was able to get off of one of the meds before it killed me. The PA that did this should be sued and lose her job.

jollyupgrade

Was a client at one point. Won't allow me to continue my medication and tried to go back in but my anxiety wouldn't let me outside. No phone calls to reschedule, no concern I need to be seen. I have been to other areas of Pennsylvania and this is the most disheartening place to come to. 2 months for appointment, no understanding about my disability. Just probably the worst treatment place ever. I'm just ready to give up on getting better

Herb Kinney

A nasty dirty place that makes you feel like you need a tetanus shot and a shower after you leave. No concern for your health problems.

Stacie Seib

I couldn't disagree more with the poor ratings Safe Harbor has gotten. I am sure that some people have had bad experiences but that happens in all parts of our lives in all sorts of situations and places. I went in to Safe Harbor's crisis center because I needed immediate help for my depression and anxiety because it was severely effecting my life. Sure when you go in for intake they ask a ton of questions but that is because they try to get a better idea of what specifically is going on so they can match you with the right therapist and plan to help you. I was put in a program that met with a therapist a couple times a week and a prescriber to help get my symptoms under control. Everyone there was very kind and never made me feel uncomfortable. They called to follow up with me and make sure things were going ok. I called into the crisis center a couple times just because I was having a rough day or a panic attack and they talked with me until I was good. I also had a super bad day and they sent someone out to my house to talk with me. And again followed up with me making sure things were ok. After the program I was in I got right in with a therapist for continued treatment and she was great! I am still going there and working with my prescriber and can not say enough about how great it is to feel good again to feel like a functioning adult. They know I didn't want anything addictive and have worked with me to get the right balance of medications for my issues. I have taken a friend there that was having an issue and they have also done much better since going. Thank you Safe Harbor and everyone that has helped me.

Holly Goodman

Been going here for 5+ years, they have made many changes. But it still takes up to 8 weeks to get an appointment even with an established patient. I had to fight to get a different medication doctor. The doctor I was seeing had to give the ok for me to see a different doctor. The doctor refuses to treat one of my disorders properly.

Mandy Byler

If I could give this place zero stars I would. What a waste of money. A Bs place that can't schedule appts and keep them. They make you wait months when you are in need of help, never call you back and can't refill a damn prescription. This place is the joke among jokes for any type of mental health. save your time and money and find a private mental health professional or choose stairways. A homeless person would be a better choice than this garbage pit!!!!

B B

Because my physicians referrals would not accept my insurance, I decided to try this place. It turns out they did accept my insurance, so I decided to try and become a patient. What they don’t tell you is that your first time visit- which cannot be done via appointment- is to see a therapist. Not a physician. I was evaluated by my physician to see a psychiatrist, and no one in the two hours tells you that you are waiting to see a therapist. Not a doctor. So after waiting two hours to see a doctor, and then not seeing one, I am told the next appointment isn’t for 3 months. I am very frustrated that I waited for a service that I was not told I was receiving and will be billed for something I did not want or need. It is poor practice to not explain to patients what they are waiting and paying to receive.

Leann Botwright

Can never get a hold of anyone on the phone when you call the office; whether this is to make an appointment, or have questions regarding your medication. Wait on hold for 15 mins. Being told your caller 1 and the wait is 3 mins u will actually wait 15 mins only to be sent to a voicemail to leave a message and dont expect a call back any time soon!! You'll be lucky if the call you back at all. Once, I finally said screw it and just drove there to make the appt... waiting room was empty and the office staff is sitting around laughing and talking. This is a behavioral facility!!! Someone should ALWAYS be answering the phones! Better yet, I worked for a UPMC practice for 5 yrs and we HAD to answer the phones by 3 rings, so I find it completely absurd that a behavioral office doesn't have to answer the phones at all! I have had to go with out my meds multiple times due to THE STAFF not answering the phones, the wait time trying to get a script, and I'm pretty sure I developed more issues due to having to deal with this place!! I started calling a week and half ahead of time before I would run out and then got accused of needing to manage my medication more appropriately!!! I wouldn't recommend this place to my worse enemy. Dont get me started on the fact my doctor left and how I haven't even seen whoever my new doc supposibly is. She already cancelled my apts three times!! If you're looking for a good mental health recovery/treatment center..this is NOT it. Keep Looking!!!

Madison Kennedy

This place deserves a horrible rating due to the fact it takes FOREVER to actually reach somebody. If you’re on a medication, the doctor only writes up a refill up to when your appointment is, but if I have to reschedule they don’t bother to check that you need a refill. I’ve been off my medicine for almost a week and they still haven’t gotten back to me... goes to show that they “care” about their patients. Also, I don’t think only one person should be taking phone calls. Every time I try to call the nursing line, it goes to voicemail.. is this person never there doing their job or what??! Horrible service.

Elaine Menjivar

Hate calling them to check on what time an appointment is. Stay on hold for 20 minutes or I have to call back 50 times to figure out something simsim and quick

Laurie Elliott

Psychiatric services are top notch..

Super Fly

Since a lot of these reviews are subjective, I am going to objectively explain the safe harbor crisis center process and let everyone who reads this come to their own conclusions. When you arrive at the crisis center, you will be buzzed in and then wait in an empty waiting room until someone comes out. For me, this was about 45 minutes, but I called ahead. Again, there is no receptionist or person to greet you, you literally wait in a silent room alone. I was confused about if the place was even open or not. During my wait I did have some "entertainment." The rooms which they do the initial assessment in are directly next to the waiting room so I could hear another patient's conversation word for word. She was discussing deeply personal matters (as you would expect in a crisis center) and also a lot of financial information. I know A LOT about this person now. When it is your turn, you will go into the little room yourself. It is two plastic chairs, a desk, and a large camera facing the patient chairs. I was asked questions ranging from "What is your relationship with your parents?" to "When was your last period?" to "When were you last checked for STDs?" Dear readers, please keep in mind that this is only for therapy. You are not at a doctors office. I have no idea why these questions are necessary or appropriate for a non-medical facility. (Keep in mind that anyone in the waiting room can hear your answers as well). This interrogation took about two hours for me. I can honestly say I felt more hopeless and suicidal after that than I had before coming in to the facility. After the initial "assessment" you are signed up for either inpatient or outpatient therapy. I chose outpatient so I cannot speak as to the conditions in the inpatient wing. When I finally met with my therapist for the first time, I thought the questioning was out of the way and it was time for some actual help. Unfortunately I was deeply wrong. Your first therapy appointment will also take a few hours and it is the EXACT SAME QUESTIONS. Again, you are at a crisis center. For me, I desperately wanted to kill myself and had come very close to doing it. My therapist apparently did not think this should be addressed. Instead I was asked the series of questions again and then had to rate various symptoms on a scale of 1 to 7. The therapist shot questions at me and I said numbers. This was the extent of my first appointment. So at this point, I have been interrogated for a little over 4 hours and been treated like a human exactly zero times. Safe harbor is like a confused car mechanic. Its like if you take your car to a mechanic because it is on fire and instead of putting out the fire, the mechanic starts asking you about when the tires were last rotated. It is truly a bizarre scenario. While you are answering with your numbers, the therapist types it in the computer. She does not make eye contact, she is simply there to record this ridiculously unnecessary data. I realize that it is important to know things about a patient in order to help them, but some of the questions are just downright random. Also, a good therapist will collect this data over time by having *conversations* with their patients. You remember conversations, right? They happen without one of the people staring at a computer screen. The rest of my safe harbor experience was like that of the other reviewers. You cannot call and speak to a human, they only use a voicemail system. It is up to them to get back with you when they feel like it. This was up to three weeks for me at some points. I also had odd encounters with an aggressive nurse practitioner who prescribed pill after pill. One day I found out that my medical chart had a diagnosis that I had never been told about (nor was it something I had shown signs of or had been diagnosed with in the past - it was totally out of left field) but she then admitted that she wrote it by mistake. I can only assume she got me confused with another patient. While some staff are friendly and mean well, the whole thing is an absolute circus.

Jessica Miller

This is by far the worst place ever. I have been going here for 7 years and to get a hold of any person takes weeks. When you call it’s voicemail to leave a message and says if you leave more than one they will delay contacting you back. Well, they don’t return your messages anyway. Takes 2 weeks and then you play phone tag. Trying to get a refill every month is like getting blood out of a rock. It is almost impossible. Been getting prescribed the same medication for years and it is seriously so stressful to get them filled I may need to get on more medication just to deal with safe harbor giving me anxiety attacks and anger issues just to get them. Sometimes you will go a couple weeks without them and they didn’t even give my son his for the entire month of December. Pharmacy and insurance requested a pre authorization because it’s a new year and new insurance and it’s been a week and a half. When I went in and spoke to woman at front desk she said it will be 7 days! That they are still working on January 3rd pre authorizations and that was the 12th. It has been 9 days and still no pre auth and still no medication. Pharmacy has sent several requests and nothing. I have left numerous messages and they have no care. Looking for new drs asap. Have been searching but no one takes both my first and secondary ins. Any suggestions or referrals to anywhere but here would be great!

Jeremy Person

Have been going off and on for a few years. Speedy answers and excellent care. Can have really long wait times without an appointment.

Erik Keith

Was rudely told by a lady on the phone we really are not taking new patients. They should stop advertising on TV and online that they are.

Sarah Helsley

Is it possible to give a this place negative stars? I had an issue at first getting used to my therapist, who I found out later was not even a real doctor. I had a good relationship with him until I was out of my medication and called in a refill. I had a panic attack on the phone with the nurse who was giving me issues with refills when she told me that I would no longer be seeing my therapist because he was leaving. I was having a panic attack on the phone and the only thing the woman could do was tell me to calm down or go to crisis services. I had just started working again when this all happened. I was supposed to have one more appointment with my physician's assistant before he left but that was cancelled on me. If I hadn't called because the nurses were giving me issues how would I have found out that my physician's assistant was leaving. Just because someone has issues does not mean that they are inadequate or inept in any way. I am sick and tired of these nurses that think that they know best sitting on their high horses. There are a couple of nurses there that are great but the ones who listen to the messages and return phone calls are not the good ones. If you can afford to go anywhere else I would highly recommend it. At this point in time I go there for a med check and that is it. I have also been able to stop taking the one addictive medication they were giving me, on my own, without their help. Maybe their norm is addicts and that is why they treat you like one when you are simply requesting a refill on something that your "care"provider prescribed. I have since found a PCP who is not horrible and is looking deeper into my issues, something that no one at Safe Harbor, even when I expressed concern over the lack of results from the prescriptions I was taking.

Leonard. B Ginnery III

I have been going here for awhile &if you have side effects to the meds they will put you on a different type of meds with the same side effects. &they switch you from doctor to doctor here&if you call them you have to wIt about 4 days till they call you back.

Rebecca Abbey

I am currently going to Safe Harbor. Their services are awesome and the people are very caring and helpful. I recently was having issues and this is the place to go. (Ashley is amazing)

Moon Child In The Afternoon

Its been ok so far, my therapist is nice but they're pushy about putting you on medication

Greg Ropp

Please take any of the negative reviews below (and anywhere on line) with a grain of salt since very rarely do people take the time to leave praise for a good experience, yet will race online to leave negative comments the second anything goes wrong (real or imagined). Quite simply I have never heard a bad word about Safe Harbor, others who have gone to several places in the area often point them out as THE best of all of them, many seem happy with their therapists and service as well. I went there for some anxiety issues and have not one complaint, outside of a few hiccups with my insurance (but I'll blame Obamacare for those headaches). Very nice people for sure. If you are having any issues and are looking for a good place to start - THIS is it! big thumbs up.

Brianne Rose

More mismanaged than a hotel ran by 15 yr old. No one seems to be able to answer the phone when calling them. I mean is there no one to man the phones? Id never go there again in my lifetime or my childs lifetime like seriously poor quality service

Called because I have been being harassed & bullied by a UPMC employee. Crisis simply asked if I was going to commit suicide or homicide. I said, no. They said they'd have to get back to me.

I've a rare genetic illness, causes seizure due to lack of O2 from blood vessels dying. Dx @ Cleveland Clinic. I had a Tonic/Clonic seizure in my home while showering for a Breast Cancer appt, Safe Harbor employee 'stereotyped' me as a drug addict & injured my vein shooting Narcon w/o testing - shame on you Safe Harbor!!!!

Continually harrassed & mocked by UPMC employee across the st. She called for 'supposed' concerns, went to see Supervisor Tracy brough all my genetic records. Still was not told what the concerns that the Patient Aid (who harrasses & bullies me regularly. Asked Supervisor Joe for my records, told me to call other Location, told by Rachelle she doesn't know what to do & it's already 4:02, she was supposed to leave at 4:00.

Called back to Westside location to speak with Supervisor Joe, since Rachelle said she already worked to extra minutes & I need to speak with the Westside. I asked Joe to have Tracy to call me tomorrow, since I met with her. Joe, said he can't guarantee she'll call me back. I might need a court order. Why is that because they made so many mistakes prior - injecting me in my home w/ Narcon - incorrect previous records!!!!! Enough is enough! Worst care & training. I'm sad to say my Mom @SHBH for 17yrs & wonderful Dr. Glass. What happened?!!!!!

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Safe Harbor Behavioral Health of UMPC

2560 West 12th Street, Erie PA, 16505

Call now: 814-456-2014

http://www.shbh.org

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