Name: Northlake Behavioral Health System
Address: 23515 Highway 190, Mandeville, LA, 70448
Telephone: 985-626-6300
Rating: 1.8913

Private & Confidential

(877) 322-2450

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Northlake Behavioral Health System

46 Reviews

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Call now: 985-626-6300

http://www.northlakebehavioralhealth.com

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Top quality patient care and individualized substance abuse treatment really places this drug and alcohol rehabilitation in Mandeville, Louisiana apart from the rest. Primarily focused on fixing Mental health services, Northlake Behavioral Health System delivers Mental health care for people fighting addiction.

Alcohol and Drug Addiction Treatment

Providing optimal patient care may be your devotion adhered to by the entire staff, this addiction treatment center in Louisiana incorporates exceptional, evidence-based therapy techniques that address the most heart of these problems that contribute to the struggle of addiction. These addiction treatment techniques yield the individualized therapy necessary to take the next step towards sobriety. These treatment methods comprise:

Individual psychotherapy
Couples/family therapy
Group therapy
Cognitive/behavioral therapy
Behavior modification
Trauma therapy
Activity therapy
Psychotropic medication

Alcohol and Drug Treatment Services

To boost the likeability of this substance abuse rehabilitation, Northlake Behavioral Health System includes additional and unique services that address some issue that requires attention to get a smooth transformation from addiction to sobriety. These services that support all aspects of the treatment programs are:

Patients in Northlake Behavioral Health System enjoy the profits of taking care within Hospital inpatient and Outpatient settings that service Male and Female that fall within Children/adolescents, Young adults, Adults and Seniors (65 or older). The smoking policy includes: smoking not permitted.

Staying true to their commitment in providing quality patient care, this addiction treatment center also provides special language services to those that may desire it which include: Services for the deaf and hard of hearing.

Addiction Treatment Programs

Providing inpatient/residential and inpatient addiction treatment really allows each individual to find the quality treatment and care particular for their status and needs. The inpatient/residential programs require the individual temporarily live on-site to benefit from the more hyper-focused, intensive therapy methods utilized in treatment. Outpatient treatment is appropriate for someone that requires intensive treatment in a more independent environment. Regular visits to the center are all made for all the benefits of the customized treatment program.

Drug and Alcohol Rehab

While getting treatment for addiction , patients have been fulfilled understanding that special programs and groups are all supported. These particular programs and groups comprise:

Though discovering the ideal help for your own or a loved one struggling with addiction is priceless, finances can be obtained here which includes Medicaid, Medicare, State financed medical insurance coverage other than Medicaid, Private health insurance, or State mental health agency (or equivalent) financing, State welfare or child and family services capital, State corrections or juvenile justice financing along with U.S Department of VA funds.

Finding the very best addiction treatment and superior patient care is essential and Northlake Behavioral Health System knows that this. If you are left having additional information on their own services, we highly urge you to contact them directly so that they can appropriately address your queries.

Northlake Behavioral Health System Reviews

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Jason Mcrae

The place was not very bad as people say I went here in late 2018 and thought that the place really helped me get my bearings for a while and helped me get in better moods by having friendly patients and a good staff who really cared for me and wanted me to be better and live a full life and I met a lot of good people and they made my stay better and I feel that if they kept the place cleaner then it would be a lot better but really needs more funding and for one last time the staff was incredibly kind and I didn't like the whole group time thing because I don't like talking about my feelings and have trust issues but the time spent just talking and observing everything there was a lot better than having my parents get mad because I couldn't tell them anything and didn't want to.

R Johnson

I just got out of here last Friday and could not agree more with the other negative reviews of this place. As the others have said, the place is a dump. The staff (nurses, techs) talk about the patients and make fun of them. When I was there they had a patient with the FLU that they never treated to it exposed everyone to the potential of being sick. People come to see you and treat you, but then the nurses never give you what they order. Everything is very sloppy here. The staff cut up all night and keep you up at night or they sleep and leave the patients to watch out for themselves. Not sure how this place is still open. I noticed Tony Shir and Tony S. are the only people who posted positive things about this place. Tony Shir is the owner and President of Ness Healthcare. Ness owns the place.. That's just sad.

Michelle Knighton

My experience at northlake was a good one. The staff seem caring and really showed me that they wanted to help me get better. There were days where i didnt want to go to group, but they encouraged me and im glad they did. Ive learned better ways to cope with my depression. I also had a family member there prior to me being there. His mom said he came home a better person and how thankful she was to see the positive change in him. Thank you all for what you are doing to help people like us and not judge us.

Jocqui Mitchell

I was released recently from this horrible facility. The doctors and techs make fun of the patients and toyed with your mental illness. One nurse that tried to toy with me was Brittany. They talk loud so you can't go to sleep. And they slam lots of doors. And one of the workers was throwing rocks outside my window to make me freak out and stay locked up longer. I wish I could give them zero stars for their neglect and horrible attitudes. They curse entirely too much and just completely unprofessional. I will say there were some cool nurses that took care of me. I thank God for them. I don't think I could have made it without the other patients and their motivational talks. And I enjoyed the groups and church services. They seriously need to work on their professionalism.

Donna Eckardt

This is an amazing place....that it is allowed to remain open given the “hostile takeover” leadership Tony Shir and his mo or mo-in-law Diana. Neither has any experience in managing hospitals or healthcare. Before Tony was an investment specialist, He was a professional ball room dancer. He will sure be dancing now! Diana knows how to do physician billing but running admissions!!!! Ridiculous The hospital is in the dark ages. Staff are abusive to patients and the Supervisors do nothing because they are afraid people will leave. That leaves a cadre of incompetent irresponsible nurses who never leave the nursing station. Patients come in with lice and bedbugs and scabies which fester for days because the nurses “refuse” to treat them.. The Supervisors and the current DON had to come to me to handle the situation because they were”uncomfortable”. Who will handle it now. The facility will revert back to a total lack of accountability with incompetence rewarded. Sadly there a number of good people wiorking there. I predict they will be closed in less than a year. Good people run don’t walk to your next job. People will be on the street and the incompetent leaders will put them there.

Pennyroyal Tea

They diagnosed me accurately, but the experience was absolutely terrible. Not clean at all. Aggresive doctor and staff, only had actual medical treatment 10-20 mins a day. Staff would verbally abuse the patients. They didnt change my medication even though my diagnosis was different and the medication i was on wasnt working. The food gave me food poisoning. I was on my period and at one point they stopped allowing me to get pads or tampons. I asked 3 times, they said they’d get it but never got anything, i had to bleed on my clothes. They didn’t give me my medication 3 days in a row. They either didnt give me my birth control or didnt give me it on time, i have endometriosis, they shouldnt have dont that. The staff would threaten the patients, i recall one staff member telling a girl that dhe would rip her fingers off because she was holding hands with another girl

Kayla Hudson

Was a great place to work when MBH owned it. Now I would not refer my worst enemy to work here.

Mandy Mendoza

Nice clean place and the workers are friendly along with the patients.

Sarah Thom

This place kept me against my will, screamed at me at night, didn't believe a girl when she said she was having a seizure, which she did 5 minutes later, gave me medicine that numbed my entire face, tried to keep me for extra time, kicked a child out because her insurance ran out, had mold growing on the wall that got my friend sick, gave me uncooked food that made me vomit, did not give me headache medication for my migraines, and overall treated us like prisoners, all in 5 days..

Steve C

I was jus released from here spent 3 days in. I can understand the bad reviews in some sense. I thought the staff was very helpful and caring. I didn't see any neglect from techs, they were all polite and would go out of there way to help. I just sat back and watched the chaos in front of me. I basically sat in one chair and analyzed everything. I even went outta my way to talk to some of the patients. These people really need proper care. I think Dr. Levy is very serious and looks out for what's best for the patients as well as the Drs. And patients I met. The only reason I put 3, is the unit was very dirty where I slept. And I also noticed there need to be more group session. All these patients want is someone to listen to them. I opened up to 4 or 5 different patients and I just listened to them and I could sense a calmness in there eyes just from me listening to them. That's speaking from where I was, I can't speak for all the units. Than

william leidenheimer

I was employed there and did like the job but had to have an amputation after 6 weeks of being out i was released for light duty i was asked for my keys and id and told i could reapply when released to full duty which im fine with but when i asked for a copy of my cpr and cpi i was told no why would i want to go back to a job that that refused to help an employee in a time like this with something as simple as copies of their cards

Regan Bagley

If i could give no stars then i would. Terrible service for families. My mother was in there for 12 days and heard from the doctor ONCE. And barely told us anything. We found out she was going home by my mother, not the doctor and couldnt find out any information no matter how many times we called. Very terrible communication and needs to be fixed.

Mayday Bea

I stayed here in June of 2017. I got there on a Friday night and left on a Monday morning. We did nothing but sit around and watch TV the entire time. I went to ONE therapy session the day I left. That was all. The boys were having to share a unit with the girls at that time due to construction. The only things separating the boys from us was a metal door which BROKE from them pounding on it almost constantly. The one and only thing this place taught me is that I never want to ask for help again, because this place did nothing but scare me.

celina charles

I wouldn't recommend anyone to send their child to Northlake. My daughter went there for depression and came back home with a passion mark in her neck. She's only 13 years of age and was turned out by another girl which is very much so against my beliefs. My daughter also was choked by one of the staffs. The staff didn't report it. My baby claim that she is now confused to whether she like boys are girls. The hospital stay made my girl far off. Trust this will not be the end of this. How do a child go to a hospital for treatment and get expose to the other side of the world? My baby said how the staff stayed on their phones. How they were on facebook sitting out of camera view so they wouldn't be caught on their phones. This place totally neglect my child. Now this has to follow her because it has impacted her livelihood and has introduced her to something that most parents fear. I don't know if my daughter and the child was sexually active and because there is no cameras in the room no one could say. I'm very angry about the situation, not only angry but bothered daily. It's against my beliefs! The COO apologized along with other staff stating they sorry and that they messed up big time. Yes, you guys did. I don't know how long this will follow my baby are me. They better offer us 1.8 million or more or this place will be shut down. It's major to me. This is my child, her lifestyle. I'm angry! My girls went in the place liking boys although I don't' allow any of that activity, but come out confused to whether or not she like girls. Disturbing. The only reason they get one star is because I wanted to share my baby story.

Heidi Whitener

My child was there for 6 days. I never talked to a doctor or to a technician. They called me the day he was discharged and said I had til midnight to get him. I live 4 hours away and have a disability SO I can't drive. No changes and completely unreliable. More like a place to send your child without supervision.

Ashley Jones

This place needs to be shut down poor nurses,cleaning needs improvement and est. They sent me to long term treatment and knew my insurance didn’t cover it. Smh

Alayne Granat

This was THE exact place my 16 yr old daughter needed to be to get her mood stabilized just recently. Even though the staff, therapists, & Dr's have strict rules they were fantastic helping my family with anything & everything they could to further our daughter's treatment. Thanks to all who were there for her & our family!

precious stjulien

I have a family member in this place , been there since last Monday ! We were told they were just going to keep him for 72 hours which was a lie. It’s been a week and they are still holding him there , treating him like a dog ! We’ve been calling up there trying to get him released all they do is lie and say Dr. Rodriguez is going to call us back but we never get a call and when we call for him he’s never there ! I contacted my lawyer because I will not allow this place to hold another person in there for a paycheck ! They are very rude, ghetto, & disrespectful !!! This will be the last paitient y’all neglect !!!! Im giving it my all to shut this dirty place down !!!!

Levitt C

From age 12 to 15 I was in and out of behavioral facilities and this is the facility I was sent to and held at for AN ENTIRE YEAR. This place left me with not only PTSD, but an eating disorder. The portions are filthy, wouldn't feed them to my dog. The staff was fairly pleasant, they cant get too personal with you but most were as passionate about their jobs as they could be. The majority of my time was spent locked in an awkwardly shaped hall with several bedrooms. Sexuality and threat weren't a concern when you were placed with a room mate, which resulted in me nearly being molested by a girl twice my size. Noise and excitement of any kind are not allowed. Books are locked away. The only form of "true" entertainment was a television which led to fights over what to watch. The tv was always stuck on either MTV or TLC which can drive anyone insane. I will not say that I was tortured here but I was not treated fairly or with respect. I was forced to ask male staff for a pad which made me uncomfortable and when I expressed it I was told that i lost my simple freedoms the moment i tried to overdose. Male staff was never touchy or overly conversational but to assign them to a female ward knowing that there are troubled young women in there who may have problems or may be triggered by the presence of men is wrong and irresponsible. Not only is it unsafe and inconsiderate to the patients but it can put the male staff in a sick situation if any patient ever got upset with them and decided to lie. Another issue with this place is the lack of privacy. I understand that this place is for people with issues such as suicide but there was more than one occasion where I was mid shower and staff would barge in without knocking. Or another instance where i was writing in my journal and the staff confiscated it saying they needed to make sure i wasnt plotting. Then when theyd finaly given it back they blurted one of my entries about a boy and laughed. Nearly every single day of your time being here will be spent sitting on those rubbery couches in that cold ass room with strange girls you do not know and staff who are there for a check, waiting for breakfast, lunch, and dinner, waiting to take your medicine, and waiting for the activities director to make her rounds and drop off sets of playing cards. you will go to bed at 8:30 pm and if you argue or disagree they will dope you up on a sleep inducing shot that knocks you out. Then they will make you sit in an empty room called the "quiet cell" and wait for you to either go to sleep or stop crying and they will escort you to your room where you will sleep for 4-5 hours and if youre lucky, when you wake up, they will not have let the other patients pick what they want from your plate. To the parents of children who are there/being sent there: please do not do this to your children. find anywhere else except northlake behavioral. the only reason i left in a year is because my parents withdrew me. please remember that places like these get PAID to hold your children and at some point your child goes from just being a patient to a paycheck. i still have nightmares about being back in this place. it was scarring and there was frequent fighting. careless staff left a pen around and a girl got stabbed with a pen in a fight. if northlake is your only option, get your child on prescription and get them out. This place is not a cure, it will only scare your children out of reaching out for help.

Angela Samanie

My son was recently discharged from this place and my experience was not good!! Another patient was bullying my son and he got assaulted!! I made several phone calls to try to get my son released because I didn't feel that he was safe there! All they did was hand me off from 1 in·com·pe·tent person to the next !! My phone calls were never returned !! I was a concern single Mom and I was pissed that they couldn't and wouldn't handle my concerns in a professional and dignified way !! Do not send your child there !!

Julia Bowers

I just called this place horribly worried about a patient being treated here and was answered by a woman having an apparently great time! She was laughing when she answered. Laughed like she just heard the funniest joke ever! For quite some time I sat on the phone confused and scared saying, "excuse me? Hello???" FINALLY, she takes a deep breathe and asks me what I needed. WELL LISTEN. MY BEST FRIEND, MY SISTER IS STUCK IN YOUR FACILITY AND IM WORRIED SICK ABOUT HER. She's ill and I can't get to her! And you are going to answer the phone laughing????? Nothing is funny about this! I'm so worried about my loved one. No one should call a mental health facility and hear 20 seconds of uncontrollable laughter!

Kalynn Robertson

uu kno they told me tht they cant release people becuz they have to have over 600 ppl to continue the busness nn they keep thm for however long they want no matter if uu got better or not

Terry Sita

Terrible place. Nasty food, feels like jail. Not the place to go for mental health issues. Just causes more anxiety. I do have to say the RN Anna is absolutely amazing and helped me get out of there when I didn’t need to be there. But they were gonna try and keep me for up to a week when I was just anxious and didn’t have any thoughts of suicide.

Cheryl

This place is a joke. Their was no sports. Cold water for showers . Sit down and watch tv. bedtime at 10 pm. one group day Monday though Friday. No animals, no ping pong. no indivual theraphy. Their is no concern about the side effects of the medication that they put you on. I could not walk right without shaking because of the medication side effect. Get use to eat potatoes for nearly every meal. Grits, oatmeal or cereal for breakfast. Would not recommend anyone to go their. Their was nobody talking about their feelings. If not one hour of group eating 3 meals a day, taking a cold shower, listen to music or watch tv this is a typical day.i oh and by the way no soap for the shower is tyypical. with my stay.

Cheryl

Madelyn Veach

I came out worse than I was before. The doctors are horrible

Madelyn Veach

I came out worse than I was before. The doctors are horrible

Madelyn Veach

I came out worse than I was before. The doctors are horrible

It has taken me a little while to come on here to share my experience because I am absolutely traumatized from this place. From the minute I walked in I knew it was not going to be a great experience. Blinds broken, trash on the floor, looks like prison and roaches in the corners. I was sexually harassed by 2 boys while I was there due to poor management of staff keeping girls on one side and boys on the other. I was absolutely petrified to sleep. You do not get therapy in any means other than medical management. I also was not given my heart medication as directed by my cardiologist because the male LPN said if I needed it then I must be having anxiety. This particular LPN was also very discouraging anytime I had anything positive to say. There was one group session in the few days that I was there. Most of the day you’re just sitting in a chair staring at the wall or sitting at the lunchroom table trying to associate with others to pass time. They will hold you for as long as they possibly can too. Being that only a psychiatrist can discharge you and they don’t come everyday, you may not get released when you were supposed to which absolutely blows my mind. A place that I thought could be my safe place and I could get the therapy I needed turned out to be a prison stay and left me traumatized. The only positive thing that came out of my experience here was that one of the nurses was absolutely phenomenal and so helpful trying to get me back home where I belonged the whole time. It is so disappointing having to write such a negative review but this place is horrible and I would NEVER recommend anyone to go here.

Former employee

Diana P is a nut case . An employee working there with identity thief on Decatur but Diana is getting rid of the staff that has longevity there.

Former employee

Diana P is a nut case . An employee working there with identity thief on Decatur but Diana is getting rid of the staff that has longevity there.

Former employee

Diana P is a nut case . An employee working there with identity thief on Decatur but Diana is getting rid of the staff that has longevity there.

Joyce

I am just reading all the Negative reviews about this place and my granddaughter committed her self in there today . I am very concerned about her well-being She just lost her daddy 2 years ago and lost her Godfather in August . She has a little 6 year old daughter . She is desperately seeking help I am praying things are different here than what they are saying in the. Reviews

Joyce

Krystal H.

Hi Ms Dana this is Krystal H. and I just let you all know how much I sincerely appreciate the love and concern you all have given towards me as well as my son it really means the world to me to have the support of such a wonderful group of people please feel free to post or share this message as my prayer is it reaches other parents that may be going through what I am going through thank you all so so much and have a blessed day!

Krystal H.

Dr. Ihssan Alkadi

Excellent hospital great staff

Dr. Ihssan Alkadi

Excellent hospital great staff

Dr. Ihssan Alkadi

Excellent hospital great staff

Anonymous

Do not send your loved ones to this disgraceful place. The techs, as well as upper management, are unprofessional and do not belong in healthcare. As a former employee, I witnessed several incidents of verbal abuse towards the patients. I was also verbally abused on more than one occassion by two technicians. I was left by myself on a unit so one of the techs could go socialize and sit behind the nurses station while she watched me work. Place is never fully staffed. One tech on childrens side came back from break after 1 hour smelling like marijuana and the children commented on it. I didnt report because I was afraid of retaliation from staff members because bullying is permitted and goes uncorrected especially if they're close with upper management. One night we didnt have a safety team and a code was called. Facility is unsanitary and not up to dhh standards unless they're expecting a visit from the state. The DON tries to intimidate the employees. Theres constant drama and gossip amongst employees. One had a temper tantrum because she had to watch a patient while a coworker went on her lunch break which they automatically deduct out of your check. I have never witnessed more childish, unethical behavior in my entire life. Do not work here and do not send your loved ones here.

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Northlake Behavioral Health System

23515 Highway 190, Mandeville LA, 70448

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http://www.northlakebehavioralhealth.com

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