Name: Saint Louis Behav Medicine Institute
Address: 521 West Main Street, Belleville, IL, 62220
Telephone: 618-825-0051
Rating: 2.4000

Private & Confidential

(877) 322-2450

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Saint Louis Behav Medicine Institute

35 Reviews

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This is really just a drug and alcohol rehabilitation in Belleville, Illinois facilitating Emotional health treatment emphasizing Emotional wellbeing services within convenient Outpatient setting.

Alcohol and Drug Addiction Treatment

The Outpatient treatment programs empower clients to keep their daily responsibilities while receiving the assistance they need learning new coping mechanisms important for your daily challenges caused by life .

Alcohol and Drug Treatment Services

Saint Louis Behav Medicine Institute provides comprehensive drug and alcohol treatment by facilitating the following ancillary services:

Devoted to individualized treatment, Saint Louis Behav Medicine Institute's smoking policy is'Smoking allowed in designated area' and takes Male and Female and Children/adolescents, Teenagers, moms and Seniors (65 or older) Concentrating on the following:

Diet and exercise counseling
Education services
Family psychoeducation
Illness management and recovery
Individual psychotherapy
Couples/family therapy

Addiction Treatment Programs

Regularly handled special programs and groups are facilitated only at that substance abuse rehabilitation in Illinois teaching clients fundamental skills used to deal with daily challenges . These groups and applications focus on the next:

Cognitive/behavioral therapy
Dialectical behavioral therapy

Drug and Alcohol Rehab

Getting in to a powerful treatment program is the first step into creating a life that is new. Saint Louis Behav Medicine Institute understands this and accepts Money or self-payment, Medicaid, Medicare, State funded health insurance policy other than Medicaid, Private health insurance, Military insurance (e.g. and State mental health agency (or equivalent) funds.

For much more specific info, we invite you to reach out for the addiction treatment center.

Saint Louis Behav Medicine Institute Reviews

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N R

My experience has been great. I am definitely better now than I was when starting a year ago. My therapist gave me real tools I could use.

Beth Wood

I love the team approach that they have in the intense outpatient program (IOP). All of the therapists were understanding, knowledgable, professional, easy to talk to and caring. I felt so much better after 4 weeks of IOP. I am continuing to see my therapist so I can stay on my path in my life journey. They are not in it for the money. They do have a very strict policy about missed appointments. Most therapist/doctors at other places have no show fees. It also makes patients responsible and take treatment seriously. Give them a call. Meet with someone. I highly recommend them.

Abigail Spencer

I was referred to come here for therapy and dietary needs after staying in a residential setting. My team was wonderful, but as the rest of these reviews read, their policies are not so great. I was okay with the 24-hour cancellation policy, but what I'm not okay with is being charged when I cancel my appointment before the 24-hour marker. I had hip surgery planned and called them to cancel all my appointments. The day of my next scheduled appointment, my doctor calls wondering where I am. So, i called the receptionist, and she remembers me calling, and confirms that my appointments were cancelled and I won't owe money. However, 3 MONTHS LATER, I get a bill for a missed appointment. I tried to contact them on the issue, but kept playing phone tag, and their voicemails would just say basically I owe them. I left a complaint through the BBB that they ignored, and the case is now closed, so that tells you there they are just money hungry... Honestly, I don't see anyone anymore because I'm too afraid the same thing will happen again. Long story short: this place is more about profit than treatment

Sterling Herron

Overall it has been a good experience for me, especially for psychiatry. I would recommend Dr. Saini. It can be difficult to get a hold of them by phone, and of course they will charge you if you cancel your appointment after the 24 hr mark.

Tamara Taylor

Every time I went there they overcharged me. The first doctor I met with was horrible: gruff, judgmental, cold, and actually made my anxiety far worse. The second was much better on our first meeting, but since the intake interview, I have felt like just another problem for them to demand money from. I think there has to be better sources for help than this place. They care about your $$$$, not you.

Racy Eubanks

Please DO NOT go here! Go to another practice where the doctors and staff actually care about giving good patient care. This place does not.

Abigail Nelson

I called to try and set up and appointment with one of their Doctors. (I'm new to the area) My first interaction with their staff was a receptionist who picked up the phone and was incredibly rude. When I explained that I trying to set up an appointment, she cut me off and said "You'll need to call back during business hours on Monday". I'm all for being out of work on time on a Friday, but that attitude did not give me a great first impression of this office.

Zachary Barry

The staff and Doctors are excellent. I would highly recommend it. Drs. Lewis and Gunderson are professional, kind and compassionate. I have been going here for about 5 months and I have made significant progress. I am treated with dignity and respect by every staff member I have met. I did have a bad experience once here with a doctor several years ago (nothing serious, just rudeness) and they apologized for that whenever I returned and assured me he was no longer with the company and no longer seeing patients. I have no indication that this is anything but the case. I am very pleased with the facility and staff. There is a policy that if you cancel your appointment with your doctor or clinician less than 24 hours before your appointment starts, you will be charged $75. This is very clearly explained before your first visit and when you arrive the first time, and is also posted prominently in the lobby where you check in and make appointments. This may be unhelpful, or seemingly uncompassionate for those who cannot keep a schedule or make it on time. That being said they did allow me to see my therapist when I was significantly late (over 20 minutes) due to an accident closing down 170 and I-64. I did not get charged on this occasion, and I got to see my therapist like it was any other day. This was the case for everyone else who showed up late while I waited in the lobby. That being said I have been charged before when I have been significantly late, but it was always my fault and there wasn't enough time to make my appointment during the time period I was scheduled and not inconvenience every other patient that was scheduled with them after me. When they did tell me I was being charged the staff was kind and professional. I have never had an appointment dropped or changed by the staff, except for my own lateness. Overall they are very professional and compassionate and express a desire to help the patient. I haven't had any issues since the first time I went here over 7 years ago. I would like to say thank you to the staff for their kind and caring work.

Brendan Cronley

I was charged a missed appointment fee after I missed n appointment that I received no reminder about. My therapist signed me up for group sessions without my knowledge, and he didn't even seem like he knew what he was doing. The police memorabilia in his office made me very uncomfortable to discuss anything with him

Lindan Noel

I've been going for almost a year now and I've never had a bad experience with my therapist or the staff. They are all very friendly and welcoming. I never feel any judgement when I come in.

Travis Stewart

I've had a lot of good experiences working with the eating disorder team at SLBMI. They are committed to ethical care and best practices for their clients. They have strong leadership and many of their staff have been with them for a long time which speaks to a good work environment and effective communication. I'm happy to refer clients to them who need treatment for an eating disorder.

Danielle Kiesler

I wish Drs would stop referring to this unethical and greedy business. They will tell you they are taking new patients, when actually they are full, then put you on a 6month waiting list to get that appointment, plus another 2-3months wait for a follow-up. Our only follow up appointment was then cancelled by the therapist just 4hrs before we showed up. Totally neglectful patient care.

Angie K.

Dr. Sara Timmerman has helped both me and my son for the past 5 years. She's an excellent psychologist and we can't even express how much gratitude we owe to her. Angela Kunze

Heather Ervin

My first appointment went well, but I haven't been back since. Why? Because they cancelled all of my appointments, some without telling me. The receptionist told me that the therapist wanted to do group therapy during my scheduled appointment times, so they had to move mine. I was called about ONE appointment, which we rescheduled. That appointment was also cancelled WITHOUT me knowing. The receptionist said she'd call me back to figure out better times for my appointments, but she never did. My therapist recommended that I go once per week, but my appointments were cancelled and now she's booked up for a long time. I'm so irritated.

Jason Keeling

Marc Gunderson is a rude disrespectful condescending arrogant human being. He is a human being of horrible character he is also a confrontational person that doesn’t even have enough respect to look you in your face Veterans steer clear of this doctor and I use that term loosely. This person affected me in a very negative manner. But this Google review is just the beginning

Kara Pohlman

I have had nothing but trouble when trying to communicate, schedule, and work with this office. It began by them not informing that they did not take my insurance and telling me I owed hundreds of dollars 2 DAYS before my appointment despite scheduling the appointment two weeks prior to that! Following that appointment I have been attempting to schedule my other appointment for 3 WEEKS! I finally scheduled it today after talking to someone multiple times a week. But the kicker is I have to wait ANOTHER MONTH to see the doctor. THIS OFFICE IS TERRIBLE! I absolutely love the doctor, but the office staff clearly does not care, does not understand responsibility or flexibility, and are all around poor at coordinating. Please go anywhere that isn't here, I would have if I had a choice.

Cori P

Do not call looking for compassion. Staff is the first point of contact one would have inquiring about this facility and they were unfriendly, abrupt (they told me my insurance wasn’t accepted and immediately hung up, I called back to ask if there were out of pocket payment options and still, gave me my “answer” and hung up), & made me feel that much worse about what I’m going through. I spoke to two different people which made me wonder all the more why they bother answering the phones at all. Do not recommend at all. For your mental health, go anywhere else.

Sarah Watkins

Dr Gunderson is trash.

Jeff Peppers

Let it be said that there are qualified people working here, but the bottom line is for them make money even at the disservice of the client. In the mental health field this is shameful and a poor practice. So remember, don't run late even a few minutes or there will be a fee beyond the price of your appointment as well as forfeiting the appointment. I'd thought this may be waived a first time, given that I'd come in early for my previous appointments (sometimes with the office in delay)(And I've never demanded a refund for the loss of my time) Yes, it is in the agreement and I was at fault, but I will not be going back here. Don't make the same mistake that I made, find another business with better policies more of a humanist approach.

Tammy Rosenthal

I agree with everyone else ... all they care about is the money. My kids have been seeing the same doctor for 4 years. My son hurt his foot and my daughter called and said she would be taking his appointment. The doctor said that he was going to bill our insurance company, bill me for the copay AND BILL MY SON $78.00 FOR A MISSED APPOINTMENT. (for the same hour). They tell you what you want to hear - -- and then take your money. Don't go here. Find someone else who cares about the patients.

Rachel Adams

I love the staff at the front desk as well as the Dr. Timmerman. I have never had any issues due to cancelling because I have been fortunate not to have any reason to cancel last minute. I would recommend that the company take a look at the policy since it seems that 90% of the complaints are about that policy not about the staff it self. Just more that the staff, isn't giving them the answers they want to hear. I love the staff! They are truly some of the best parts of our day! They know our names when we walk in and it makes my son so happy! Thank you to the staff and Dr. Timmerman for everything you have done! We appreciate it all!

Karen Verstraete

The front desk employees at the Chesterfield location are extremely rude. We will not return.

Remi A

Went to my Psychiatrist appt that was a referral. Dr. Gunderson. I had my 10 page packet filled out, did my intake ahead of time. I arrived 45 min early. This appt was very important since there is a month and half wait, am off my meds needing new prescription and feeling like hell. As I was checking in the Dr came out. His office was not more than 15 ft. away. Door open. The clerk than tells me that I needed to pay up front. This was never told when it was set up and I had asked them to chk my insurance. I immediately start crying because I don't have the $ and knew I wouldn't get in anytime soon again. I asked, please bill me...clerk got someone else. She said no too. I even asked cant i talk to Dr. just 5 min. I was told no. I'm 15 ft away from the Dr's office crying and pleading. Dr. Didn't even come out. I told them my situation. And Dr had my papers reporting I have severe depression and off meds. It had to look clear that I needed help. I was a mess. I can't believe the Dr just let me leave. Can't believe the treatment from a Mental Health Institute!

CN White

The doctors are alright, but the staff and institutional policies are ridiculous. They enforce really high late fees regardless of your circumstances, even if you're slightly late and have a legitimate reason to be late. It seems counter-intuitive that an institute dedicated to helping people get through difficult times would be so rigid in their late policies. Additionally, the staff is extremely condescending and sometimes rude.

Corky Spicer

I have been seeing a therapist for over a year at SLBH. I have had the opportunity to be engaged with a couple of clinicians who are excellent. During the time I have been in therapy it seems the front end office staff has had a high turn over. I believe there could be better training on customer service and interaction the clients receiving mental health services. I don’t like the rigid policy about canceling appointments 24 hrs before the appointment and would like to see a little more leniency. I drive 70 miles away and have health issues that always don’t allow me to know if I am going to be ill the day of the appointment. I am self employed and know if my clients don’t show up, I don’t get paid. Then I can’t pay my bills. SLBH must be able to pay the clinicians, staff and pay the office expenses. Additionally, someone else could have been booked for the time slot for the cancelled appointment or no show. There are other reasons that could apply. I would recommend SLBH without any hesitation.

Thomas P

Even though 1 star i can't even make my self click it. The only reason i had to click this 1 star because I HAVE TO to post this bad review for this office. No WONDER this company rating is sucks because of their employees. The office people are sucks!!!!!!!!!!Please don't even try to go to this office because I don't want you to experience what i experienced from this office especially some of the Managers, they don't have any sympathy. The policies are HORRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I will NEVER EVER recommend this company! They are all about money. They don't care about the situation and NO CONSIDERATION AT ALL!

Audrey Manners

I have never had anything but a wonderful experience here. I have been treated with dignity and respect and feel that I have made significant progress over my time here.

Eric J

This place is a scam. They will quote you a price and then they will charge you more without telling you. Stay far far away from this place unless you like getting scammed out of your money.

Mike Brewer

Great. Doctors. Staff very courteous

Anne Cummings

The clinicians are excellent. The office staff is poorly trained. It's almost impossible to make an appointment without playing phone tag. More than once, they have scheduled my appt. with the wrong doctor. I've had appts. start late because they notified the wrong doctor that I had arrived. It's a mess. If you can at all avoid this place, you need to!

Kayleyn Jones

Their clinicians are, for the most part, fine, however their ridiculous attendance policy (will charge for a missed appointment cancelled with less than 24 hours notice NO MATTER what the circumstances) shows a complete focus on money and lack of care for their clients. Their clients are simply numbers and money in their pockets and for that alone I would suggest that everyone finds someone who is able to see you as more than a paycheck.

Laura Greco

Throwing someone in a room after they've revealed all their problems, saying terrible things about those problems to heighten their anxiety and then leaving them in there to "reflect" for 20 minutes or much longer on it isn't therapy.

Mindy Mallow

Do NOT go here for therapy! I took my son and they completely overcharged me for only 2 visits when we had already met our deductible. The doctor just wasted our time and was unprofessional. Plus the building is so old and creepy it just needs to be torn down! There's not even any windows!

Patrick Kellison

Was placed on maximum dosage for antidepressant, then denied a refill after a year of dependency. Did not receive a letter or phone call or email or text or any communication of any kind. My status as a patient was simply terminated without notice, thus I was denied care or consideration of any kind. Billing department managed to get a hold of me just fine, though. The embodiment of everything wrong with healthcare in America.

Emily Jarvis

The Doctors are good, but it is not worth the trouble of dealing with the main office and their policies. The only way you can cancel an appointment less than 24 hours in advance is if you personally are admitted to the hospital and have records to prove it. Be aware that even when you do cancel or reschedule your appointments well in advance (mine way 1 week in advance) they still charged my as if I missed my appointment completely. It took me 3 months to get it straightened out. 3 months for their mistake! Not to mention the time I showed up for an appointment where they never told the Doctor I was there, so I wasted my time and had to come in again with no compensation to me. If i miss a session or do not call exactly 24 hours in advance to reschedule, I get charged $78, but if they make me come in and wait for half an hour for an appointment that never happens, they just say "Oops, we're sorry," and move on. Please, all save yourself the trouble! There must be much better facilities than this in St. Louis.

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Saint Louis Behav Medicine Institute

521 West Main Street, Belleville IL, 62220

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http://www.slbmi.com

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Alcohol and Drug Addiction Treatment

Alcohol and Drug Treatment Services

Addiction Treatment Programs

Drug and Alcohol Rehab

Saint Louis Behav Medicine Institute Reviews

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