Name: The Urgent Psychiatric Care Center (UPC)
Address: 1201 South 7th Avenue, Phoenix, AZ, 85007
Telephone: 602-416-7600
Rating: 2.0260

Private & Confidential

(877) 322-2450

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The Urgent Psychiatric Care Center (UPC)

77 Reviews

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Finding the correct addiction treatment center only got easier with this specific drug and alcohol rehab centers in Phoenix, AZ.. With the attention on Emotional health services, Urgent Psychiatric Center uses mentalhealth therapy.

Drug and Alcohol Rehab

Patients begin addiction treatment by undergoing a thorough appraisal to determine a customized treatment plan within the proper setting. Serving Female and Man over the ages of Young adults, moms and Seniors (65 or older) using a smoking policy ofSmoking not permitted. The programs at Urgent Psychiatric Center are eased in Hospital inpatient, Partial hospitalization/day treatment and Outpatient programs.

Addiction Treatment Programs

This necessitates one to temporarily live onsite to get at any hour care and attention. Outpatient treatment also provides intensive therapy nevertheless allows the patient to live at home when making regular visits into the center to receive treatment and wait for the necessary meetings. Both programs encourage successful outcomes.

Alcohol and Drug Addiction Treatment

With the very best treatment, Urgent Psychiatric Center uses Individual identification, Group therapy, Integrated dual disorders treatment and Psychotropic medication to deal with each challenge patients experience when learning to live in sobriety. A number of the particular classes and programs that are handled routinely offer intensive therapy that address underlying issues that directed to the enthusiast to use at first. Programs and these special groups are.

Alcohol and Drug Treatment Services

Drug and alcohol addicts that become patients at Urgent Psychiatric Center at Phoenix, AZ are initially extremely susceptible. During their period at this addiction treatment center, they develop inspirational productive taxpayers that individuals have been very pleased with. In addition to most of the treatment, the ancillary services accessible at this center comprises:

Case management
Consumer-run (peer-support) services
Screening for tobacco use
Suicide prevention services

Financing retrieval at Urgent Psychiatric Center can be obtained with Medicaid, Medicare, State financed health insurance plan other than Medicaid, Private health insurance, Military insurance (e.g., State mental health service (or equivalent) financing, Community Service Block Grants and Community Mental Health Block Grants.

If you are searching for drug and alcohol treatment to yourself or a loved one and also have more questions about the services offered at this center, we invite you to reach them out for additional assistance.

The Urgent Psychiatric Care Center (UPC) Reviews

Amazing Reviews:

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Danielle Uzetas

I Wouldn't want anyone to ever be brought here. I myself have not personally been here, but my bf is currently here due to some mental issues, and I have had friends that have been petioned to be here. There is absolutely NO beds. This place should not keep people over 24 hours. They want to transfer patients only to Desert Vista which is in Mesa. My bf is currently waiting for a bed there which they said may take WEEKS! So that means he will have to sleep in a damn chair until he is transferred. I've been told people are treated like inmates. I don't understand where there are many places like St Luke's, Aurora, Banner, Recovery Innovations, etc, that these patients could be transferred to, so they get help quicker and not sleeping in chairs and losing their minds more, but they choose to make these poor people sleep in chairs while they have to wait for beds to open at Desert Vista! And if they were petioned to be there, I was told the petition could expire and they will be released!!! The operators are very rude and they kept telling me they would give my message to caseworkers, and give my phone number to my bf, when they never did once! I was lucky enough to get ONE operator who actually seems to care about the people there instead of her pay check. I was also told they offer patients medication but they can refuse it. They also do not care for the victims of the patients or family. Caseworkers will not call you back. The operators will tell you someone will call you which never happens. If you ever pass 7th ave and Buckeye there is always a lot of people wandering aimlessly or sitting at bus stops because they just release these poor people out onto the streets! Please don't let take your loved ones here.

Elaine Woods

I've never visited this facility but after reading every single one of the reviews and receiving a phone call from a loved one im inclined to prediction the Governor's office, Human Health Services, and National Office of Medical Affairs for further investigation on medical mal treatment. I must admit, initially I was bit skeptical about the people submitting reviews; thinking the are patients with mental health issues. Then I thought... there's no individual living without mental health issues. Some maybe more severe than others none the less, still issues. Even Dr. Phil have mental health issues. Mental health is something we all live with, it's either good, bad, or in between. How we control it is what makes us different. We are all still human and deserve to be treated as such. Since this facility is government funded, i'm assuming, petition more funds to have more staff with shorter hours to learn their frustrations. Hire more staff to maintain cleanliness, Or maybe encourage patients who are long term to assist in maintaining the facilities cleanliness, based upon their level of care of course. Their are way to eliminate many of the complaints besides drugging patients and leaving the general public to believe it's them. Complaint by ranking: •Over medicating causing other illness •Keeping them against their will •Filthy environment •Lack of professionalism among staff These were the top four complaints of many. UPC we rely on you to help our loved ones. Please don't hinder their progress to a better way of life. Every individual you see comes from somewhere, they too are human. Please be kindhearted, understanding, and when it gets tough, as imI'm is it does, take a deep breath absand me yourself, "what if this were me?". God bless you all and the person reading the review

Brittany Anderson

Do not take your loved ones here. The staff is beyond rude. They discharge those who truly need help, without even providing at the MINIMUM a 24hr watch. Just disgusting.

Corina Medina

Several years ago they helped me when I had a nervous breakdown. I was signed up for outpatient services so I went Monday thru Saturday along with prescribing me the meds I needed, getting me to see a psych doctor regularly and having a nurse practitioner. I hope with all of me they are able to help my nephew. However, by the phone call I received earlier from some little girl asking me to explain what led up to him being there i am not very optimistic. She didn't really wanna hear what I had to say about him needing to grieve for his sister (who passed 2 yrs ago), schizophrenia running in my family, a break up with his girlfriend, voices he speaks to and random talk were all she was concerned about. And her shutting me up to let me know there was definitely drugs in his system and mentioned rehab. While yes he does need rehab, he needs psychiatric care and hr needs a grievance counselor. I hope he isnt just released to the community and on his own. That isn't help, if so.

sarah huish

Trying to help a friend be taken care of because they keep hanging up on her, I called for her and they hung up on me too. Clearly the receptionist's job is hanging up on people who need help. Glad the government is funding this waste of space.

Earth Venus’s Twin

Very good place to go if you need a refill for ur meds and dont have insurance. They are very nice and helpful. I'm thankful for their help getting my mom's medicine back. Thank you so much. God bless and helps this place help a lot more people. Thank you staff!

Crystal Garcia

I interacted with at least 7 staff members through my process of being there a couple hours and every single person was so kind and helpful. Genuinely there because they want to help. Its hard to find people like that I’m this world.

D'Laina Adams

Unfortunately, zero stars, or even more acceptable negative stars do not appear to be an option. I would use these if they were. I take my mental health very seriously; I know how my mind functions is not that of a "normal" person. I work with mental health professionals best I can to solve this problem. When I was unsatisfied with my current provider, unable to find a new one, and experiencing some pretty serious symptoms I deemed it appropriate to seek outside help. I was directed to this hell hole. First I was told if I arrived in the early hours, they would see me immediately, and I would be gone within an hour, that was untrue. I arrived and was told, "the counselors are in a meeting" which was NOT disclosed to me the previous day in which I had attempted to acquire assistance. I told them that my husband had to go to work and I was unable to continue waiting. Instead of helping me find a more appropriate day, they deemed it professionally responsible for holding me against my will. I informed them in no uncertain terms that doing this would be a great disadvantage to my current treatment plan, would cause more stress than necessary, and would ultimately turn me off of receiving help in any form. Instead of doing the reasonable thing, they chose to pursue this. I had previously worked at great lengths to overcome agoraphobia, and this is one of my greatest fears. So, despite my multiple pleas to consider reason, I was held against my will. I had no choice but to save myself; I have no control over this, I have to get myself home. After six hours in the hospital, I was released. I received apologies from staff whom I would never name as repercussions would be most imminent I imagine. I was released, my mother in law had to board a bus and come pick me up as though I'm a child. Insult to injury. I got home and I believe slept for a straight 12+ hours. When I awoke my husband was walking out of the room and I flew into an instant panic attack. I just knew in my heart of hearts this was it for me and I would be alone and trapped. We had some errands to run and when my husband made an unexpected turn my attack became much more prominent. I was in tears and couldn't breath. I have class on Monday and i have absolutely NO idea how I am going to get out of the house. I am terrified of leaving, and this is all due to this wonderful establishment's mistreatment of patients. NEVER I repeat NEVER grace this place with your presence. NEVER choose to go here looking for help, regardless of the state of your mental health there HAS to be a better fit. This place strips you of your humanity and expects you to take it with a spoon of sugar. I will advertise and broadcast from every platform available about the complete lack of professionalism provided by this facility. I have no idea how long it will take me to recover to my starting point, let alone make it back to the level of mental health I was prior to my walking into this establishment. Again, STAY AWAY!!!!! If for any reason you value your freedoms, civil liberties, or simply like being treated with professionalism, DO NOT COME HERE!!!!!!!!

Marie Vilkauskas

DO NOT EVER COME HERE BY CHOICE. What a horrific experience for someone who has just been through trauma and is in need of help. This is the kind of place where the police throw you, ACCHS, homeless, etc. This is NOT a place for anyone with expertise getting treatment from a facility where clients and their needs are accommodating. I am disgusted with the treatment I received from the frumpy gray-haired mexican woman. Telling me to "come here", right after she sweetly thanks the young man for whatever. "Thank you Mijo" and look at me "come here". Offering a water bottle to someone walking to the bus stop, but when i need to TAKE ME MEDICATION while I am having a full blown anxiety attack because you kept me waiting in your freezing cold lobby for almost 2 hours, points to the water fountain and says "we don't hand out water bottles". Excuse me? I just saw YOU HAND ONE OVER THE COUNTER. Was this treatment because I am white and blonde? Because NO ONE else was treated this way. Trust me. I was watching and listening, even if my arms were shoved in my shirt because I was freezing cold, and my eyes closed trying to hide from everyone else the tears and anxiety from being in this situation. Maybe I should give two stars because the frumpy gray haired mexican woman got me a cup. Maybe I should give 2 stars because the Admin woman was kind, understanding, and compassionate. This is the ONLY type of treatment I expect to receive at a behavioral health facility. Thankfully I was able to reach my actual Psych. Because I am in what is known as a "crisis" they are accommodating my needs. The rating will remain at 1 star because this was not okay for someone to deal with. Insurance is BCBS PPO. I don't understand where this kind of treatment came from. As silly and ridiculous as it sounds, I have no other idea of why I was treated this way other than the color of my skin and hair. Please talk to this woman about customer service. Please inform her that she works at a behavioral health clinic and everyone that comes through that door should be treated with the same respect that everyone sitting in the waiting room is getting. Let her know that just because I'm white and have good health insurance doesn't mean that I am stable and OK in the head and a little compassion would've made this situation a lot better.

Nicole Barrett

Never Never Never take anyone here to the crisis centre part. They almost killed my husband by severely overdosing him on haldol (well beyond a dose that would be considered safe under any circumstance), all because he asked me to come get him (he was not violent or dangerous, though he was panicked earlier). He had a bad medication reaction to a medication that was prescribed the day before. Instead they decided he was on illegal substances despite testing negative 3 times. They then decided he was in alcohol withdrawal (he doesn't drink). It took an external professional source to get him out of there and now he may be permanently disabled. I believe he stopped breathing due to the overdose of haldol, though i can't yet prove it as they refuse to let use review the medical records. He now has seizures everyday. Consider this a warning, unless you want your family member damaged, disabled, abused, mocked and mistreated do not bring them here. Any medical doctor working here deserves to have their license revoked or be subjected to the same treatment the patients face. They doctors are in contravention of the Hippocratic oath. I should know... i work in the psych/medical field.

Cherie Keeney

I love that they have a place like this for my son. Great staff, friendly and respectful. Never have had a issue once.

Sarah Adams

My roommate and I are TI's (Google it). A few nights ago he was taken here against his will after an incident. It has been very difficult getting the staff to cooperate in my efforts to pick up his keys so I could make sure his car was not impounded (which would mean losing the car due to outrageous fees). I also asked he be given a Release of Information form to sign (really, shouldn't that be one of the FIRST things done?), and as of last night when I was down there, it not only hadn't been done, they blatantly ignored the issue when I brought it up. How can I do anything helpful for him if I can't even be in the loop? He is afraid, confused (odd amnesia-like symptoms possibly from being drugged) and doesn't understand why he's still there. The employees I saw acted very strangely and unprofessional. There was feces on the toilet seat and floor, no soap whatsoever. When I pointed this out, they said the "new dispenser" broke. Um, how about one of you lazy bums take a quick jog to the store and buy some soap in the meantime? It's a DOLLAR. I also became extremely rashy and itchy on exposed areas of skin during my 1 hour sit in the lobby. I had to apply hydrocortisone cream several times. When I inquired about what might be in the air, I was told that nobody else ever complained before and that they keep the lobby "very clean". Ok... if you consider "clean" to mean crumbs and flies EVERYWHERE and a gross bathroom with no soap, then sure, it's "clean". Only take your very worst enemy here. I would not be surprised if some of the things they do here are criminal, like what used to go on in state mental facilities a long time ago.

Tim Alex

Only if youre desperate, come here. The absolute bottom barrel staff work here. I now have a psychiatrist, and he'll be the first to tell you to stay away. Total incompetence.

ColdWaterWave

They dont even prescibe Meds. I recommend going to a short term mental hospital. atleast they'll actually help & have someone to give you the medications you need to be normal again.

Hannah Gale

This place is a joke.

Daddy and Me workshop

A great place when in need!

Sandie Koscomb

Each visit has been pleasant. I understand that when I arrive here that if someone who is in a worse state than myself comes in, they will be seen before me because patients are triaged and seen on a need basis - meaning, in a regular emergency room sense, the guy with the gunshot wound is gonna be seen before someone with a broken ankle. The premises are tidy, the staff is as efficient as they can be, and there is no judgment or scorn from any of the people I interacted with at this establishment. If you're in a situation and you need help today, you will do well here. PS early in the morning is the best time to come in, but in any case do expect to be there for at minimum 3 hours.

Amanda Smith

I see a lot of negative but I guess it varies. I go here for refills on meds I'm already taking and the doc is cool, he's working with me to make adjustments on my current. If you are just going for refills then it'll be a lot smoother. The wait can suck but just plan for it. Bring a book or something.

Squirrel Master

If you would like to enjoy a scary and negative mental healthcare experience with very clinical people that CLEARLY do not actually care. Then this is the place for you.

Tm Dbrsh

The absolute worst. My Psychiatrist told me not to go here, but I couldnt afford my doctor fee and needed meds. Make this your absolute last resort and plan on being here most of the day.

Arnold Arriola

Staff was very professional and helpful. I'm grateful for how the doctor made it clear what the medication was for and how she showed a real interest in my girlfriend's situation as shown by her researching the uses and side effects of her meds. One patient in the waiting room in particular proved to be very inconsiderate of my feelings .

Christina Maldecir

Beware the reception is very irratied and take her angry out on me. When I been here all day. Jackie the operated refused to let me talk to Rick to the manager. She transferred to his phone. The staff here pick and choose to greet at the door. I guess was not the right criteria. Just to have a simple hello and at least attempt at good customer was not even ratified. I was disregarded as a human being today.

Pancho Ville

Horrible place to go. Just horrible. They do nothing to help you. They just feed you nd give you meds.i was forced to take meds even when i told them i didnt want to. Thanks to them when i was released after 24 hours . i had a dystonia seizure. ( something i never had in my life). I want back to see wat meds they gave me nd they didnt even know. Now i cant have energy drinks because i get seizures. I have to take benadryl now . please avoid this place

Lacey Echols

I was brought in here after I was petitioned by my family because I was a terrible alcoholic and they couldn't get me into a rehab and had nowhere for me to go for a couple days.... the director told my mom to lie and say I tried to kill myself to get my admitted. Wow. So they had me sit in a chair for 37 hours straight. Anytime I stood up they threatened to restrain me. I was in such bad withdrawals from alcohol I was urinating all over myself and vomiting all over the chair, and the lady at the desk just sat there and laughed as I cried in misery. I can not describe to you the amount of degradation I was subjected to. When I finally saw a doctor, they "accidentally" gave me the wrong medication??? And then finally sent me to a detox which is where I should have been the entire time.

Layora W

This place has great staff and can give you your psych meds free

Jessica Robertson

I'm new to the area and ended up needing to check myself into a hospital on the 4th. Didn't realize that they put everyone in a big room together, men and women, day and night, in reclining chairs. I have horrible social anxiety so this just made me worse. The food is maybe 2 steps above prison food. Bathrooms always had wet floors but you can't wear shoes (slipper socks, normal for psych units). Only one phone available for 30-40+ patients. And, to top it off I just discovered that my credit card info was stolen while I was there. I suppose it helped me not hurt myself, but I'm never going back.

Alana Uriarte

Pay no attention to the whiny reviews. Take them with a grain of salt. I saw majority of the issues were cause by other psych patients. I behaved and my stay was well. Recovery Support Specialists are amazing. My RN was amazing and my PSYCH NP, only met him once and that was it. He was okay. There was some miscommunication cause of way he was wording things, but he put me back on medication and that's all that mattered. Techs there are friendly with each other and get along. They are also friendly with the patients. Sometimes they can get a bit of a sour attitude with patients, but working psych takes a TON of patience and you got to really be a special person to work it. Food was good. They give you seconds if you want. Bathrooms are my only complaint. Just the smell - probably due to other psych patients. Wish they had Febreze in there. They let you make calls. While some were petitioned, they were allowed to leave AMA. Seating and sleeping is kind of uncomfortable but it is what it is. They have therapy throughout the day so you're not just in your seat sleeping. Wish tv were louder, and they had more things for you to do and read. But overall was a good experience for my first psych visit ever

M R

I cannot even put my frustrations into words right now. A family member was petitioned for a very serious mental/bipolar issue. He had just been arrested and charged with ASSAULT and they deny the petition because he didn't show he was a threat/harm to himself or others? he ASSAULTED a member of the opposite sex. 3 doctors petitioned as witness with an additional 2 family/friends. 5 total witness were listed and they denied and let this poor person back on the street!!!! This makes ZERO sense! And we wonder why there are more mass shootings...because our system for helping the ill is BROKEN!!! Its destroyed, it doesn't even exist any more! This is HORRIFIC!

Brenna Bauer

Literally the worst place on the planet. May God help you if Kelly is your social worker. She sucks at her job, as do 99% of their employees. The facility is absolutely filthy and the employees (AND DOCTORS) laugh and make fun of patients. If you don't have mental problems going in, you will by time you leave. This place is what nightmares are made of.

Davin Reynolds

Because I get a chance to help people

Dubz Covered

Great place, employees, provider and people. Let them help because they are there to help. Thank you God!

Alicia Hearod

It was a bit of a long wait but that's understandable due to many people needing to be seen. I had to talk to a physician via video chat because they were short staffed and the meds I was given for my anxiety/panic disorder didn't work so I decided to go see an actual psychiatrist that can help. Good luck

Alexia Rivera

The lady in the front desk was extremely rude. She was speaking way too fast, she had to repeat 1 question & used a real nasty tone. Sucks to have a job you hate so much.

Judy Abel-La Chapelle

These people are the worst!!!!! $60 was stolen from my wallet. They refused to document my cash!! I'm going down with 3 on your side to settle this one!!

becky thompson

I actually get great service here. I get seen every month and get the prescription I Neff every month. No hassle.

ken gallatin

15 min hold, then got busy signaled out. Yeh, my "call is very important ...."

Jermyriah Smith

The people that work there are not terrible it is just the transportation people that pick up/drop off took over 5 hours to pick us up and take us back home. Dont waste your time.

Bennie Richards

Did not have a good experience. A psychiatrist at MIH Behavioral Health Annex as well as a private practice psychiatrist have both told me to NEVER take anyone here. From my experience I'm inclined to agree.

Sarah Mcclement

This is definitely not a good place to go for individuals in crisis. The facility is dangerously lacking the required skills for treating any kind of mental illness or crisis situation.The doctors are inexperienced and careless and tend to ignore the medical and mental health complaints of the patients. The staff is rude, uneducated, and unhelpful, and the building itself is absolutely filthy. It is not uncommon to be exposed to other patient's urine, saliva and other bodily fluids. Unfortunately, official complaints remain unresolved and patient records are incomplete and not kept long, which makes taking any legal action against them very difficult. I do not recommend this place for anyone.

Brandon Hearn

Hell on earth. All these ignorant bastards do is drug people to death they dont actually help anyone.

Zel S

Terrible wait times. They need a faster intake system. It's garbage.

Rick Huffman

One of the worst experiences I have ever seen. They do not help loved ones. They hold you against will and violate laws. Please never have someone taken to this place. My daughter was taken there for being drunk and they are trying to keep her for weeks. They should loose all funding and be shut down.

Teresa robles

This place always helps me. I've been there four times. A good place to get help

Carl Rickard

Being a social worker Ruben Francisco should have a lot more self control when he opens his mouth to judge people.

Annette Wilt

Glorified drunk tank. They spent no time evaluating her once she was sober. They paid no attention to the concerns on the petition. We had multiple witnesses indicating a psychiatric disorder. They discharged within 11 hours. I don't know how to get her the help she needs.

Nicole Walker

I was brought here after a few days of living a nightmare. They shipped me to cou to hospital. I was voluntary until my realease from the er to be taken back to Upc. They did nothing for me gave me an anti sirzure medicine and said I was going to community bridges for behavioral health care further. After petitioning me for no reason keeping me there for almost 18 hours and sending me to a detox facility. I was scared to death there. I will never try getting help from this place again. It may look great but the techs are like bad cops. Well, any how Im looking else where.

Ave Rustad

They do not care if your primary Dr wants you off certain meds they give you what ever they feel like you need, slipping sleeping pills there's like 50 people per room sleeping, 99% of the pills they give you are in Chinese writing.

Russell Parker

Much improved over the old location. The wait is terrible but they get you taken care of.

Bob Wehadababyitsaboy

The pharmaceutical industrial complex's medical industrial complex. This place is a prescription pad with an attitude problem.

Christina Neely

DO NOT GO HERE! Just waited for 3 hours to be told they are closing and cant see me. Are you freaking kidding me?! Ugh this place has NO time or patient management. Horrible experience, just go to the hospital at least they cant TURN YOU AWAY!

Onica Wright

Free quality psych care and accurate prescriptions as it relates to your mental illness

Diana Alexander

Was petitioned, taken involuntarily to this place.

marc Washburn

Validated feelings

Lisa HelloKitty

Was very helpful

Teresa G.

I'm only giving us five stars because of Ryan and the woman help me with community resources. Daniel white the provider was excellent as well. I saw a male provider at first and he was asking questions and getting frustrated with me so I panicked a bit enough for him to get irritated and send me over to the female provider who did a phenomenal job. If you need help this is a great resource.

Kourtney M.

"Transforming psychiatric care" is a absolute joke. Do NOT, I repeat, NOT, under any circumstances take your loved ones to this place...it's a mix between jail and hell. The staff do not understand the word compassion and many of them should not be in this field. They do not explain the system or process clearly, since they work with Medicaid / ACHESSS they try to put everyone inpatient as long as possible. The units are pretty bare boned (you're lucky to find some old magazines or crossword puzzles). Any questions or concerns that patients bring fall on deaf ears. They hire some of the worst doctors in the state - and if you are inpatient you might see a psychiatrist 10 minutes a day if you are lucky. The rest of the time will be spent watching TV. I'm an advocate for mental health and places like this need to be transformed out of business.

Jim D.

If this is the state of behavioral health care in Arizona we are in a very very bad situation. This place should be closed. The staff at the facility exhibit a complete lack of ethics and professionalism. It is my opinion that few people will come out of this facilty better than when they went in ML8ost people entering this facility I expect will be damaged even further.

Elvin G.

Please do not waste your time coming here. You'll spend hours waiting and it is very likely you will not see a doctor. One of the worst experiences I've ever had.

Leilani M.

I do not know why things take so long here. It is the most inefficient run clinic I have ever been to. 3-4 hours of waiting time, just for a medication refill? Oh and then on top of it, you need to be seen every month. They won't give you more than 30 days at a time. Just a waste of time. Find a job that pays for your health benefits so you can have a choice when it comes to picking a provider.

Maria O.

We wanted to get better information about my mother who was admitted here and how she can get released. And the receptionist Mrs.B was the nicest most helpful person in the place. She was very informative and helped us understand the rules and how things work here all of our questions where answered . Such a nice lady very respectful and also saw she was very patient with a different person she was assisting that was angry. everyone else here should be more like Mrs.B!

James J.

During a 2014 stay I was sexually and psychically assaulted by several employees who still work there. I think its very important that you keep your loved ones away from UPC as they are treated like inmates. It's unsanitary and very scary atmosphere. Shawn Curtis at UPC did not disclose the punishment for the staff members who assaulted me due to a "privacy policy". It makes me think that whatever happened to them was a slap on the wrist because why else would they still be working there? I wish I could have afforded an attorney so I could file a lawsuit against the individual workers and not the state. This place is more like a prison then a hospital. Community Bridges is about the same way only with a less violent reputation. If you are looking to avoid having a very rough, uncomfortable and potentially abusive experience please use alternatives if you need in-patient services. Its run by the State of Arizona which means its government controlled and not a private company. It's also taxpayer funded and lots of abuse gets covered up here because its bad for for public relations. Remember that horrible places like this only stay in business if you keep giving them your business. I think places like this should be private. If only taxpayers could see what goes on here and what their money funds....

Ryan M.

my gf was taken here against her will she told me the place is living hell she was drugged against her will men and women housed together rn's who tried to rape her and talked sexually about i didnt believe it until i visited her what a hellhole stay away from this place if you value your life and loved ones cant believe my taxes dollars keep this dump open

Bea B.

I have never been treated so poorly in my life. I understand that the purpose of this facility is to keep people "safe" but it is the WORST environment for a person dealing with mental instability. When I finally read the patient rights I gasped when I saw the first right... Patients shall be treated with dignity, respect and something else that I can't remember but DID NOT RECEIVE. Once you read the patient rights and know your rights, you can then start a conversation with "It's my right to have... my prescribed medication, to see a doctor, etc." Otherwise, you are treated like a piece of trash and asked "Would you rather be in jail?" throughout the day. This experience was pure hell.

Mary H.

I absolutely loved this place. I came here voluntarily and I treated every BHS, RHS, nurse and psychiatrist with respect and they did the same for me. I am NOT by any means discrediting any experience someone else has had here, but I know that personally and a couple of people I was in here with, had a great experience. The observation/intake room is split up into women and men, and had recliner chairs to sleep in. It wasn't terrible but it also wasn't the most comfortable thing in the world. They can only keep you in there for 23 hours before they make a decision. I was then moved into the impatient area and in there, you get your own room, there's a couch and a tv where they play movies. You can do crafts and that kind of thing. You can use the phone almost all the time, unless it's group time, eating time, bed time or medication time other than that, they are very lenient with the phone but you can't overuse it. Perry, one the Recovery specialist is such a gem of a person. He's genuine, kind and an all around wonderful human being. I can't remember the names of the two behavioral health specialists I had but they were amazing too. I received amazing care and got the help I needed and I will forever hold this place dear in my heart for starting me on my journey of recovery.

Candice Morgan

I was here for 5 days involuntarily. I was transferred to Desert Vista for five WEEKS involuntarily. Once you go in the back door, they have mean horrible nurses who do everything they can to upset you so they can throw you on a table and stab you in the butt with haldol. I didnt even do anything but move to another chair cuz this nurse was in my face yelling at me. Next thing I know, Im strapped to a table on my stomach. Then the next 5 days I have to sit in a recliner chair. How fun. Nothing to do at all. If you get up out of the chair they get annoyed with you. I pee and drink a lot of water so they got really annoyed at me. About the only time you can have is if you shower. Yay, I can stand for 20 minutes. Someone with connections needs to investigate this place. It is the worst place to take a loved one. I have been twice, by being petitioned by family both times. Instead of letting me work with my outpatient team they freak out and throw me into hell for six weeks. I cant believe tax payers pay to keep a place like this open. It really is shameful. It took over six months ten years ago to start to come back to life. This time its been two months and I am not much better off than when I went in since they insist on giving you the wrong medication. I need latuda, no you get haldol (which DOES NOT work on me) Since Im court ordered I have to take it for a year then maybe I can go back on latuda and maybe then I will feel more normal. So yay!, 10+ months to go just to get on the right medicine

Mr Z

fuck these stupid fucks! they kidnapped and drugged me! dr. susan white is an ugly cuntrag bitch whore skank cunt bitch whore! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me! they kidnapped and drugged me!

Sara Knauer-Stump

This place is a horrible center for crisis. Patients are able to touch you, touch you lr things, and all patients are housed in one day room in recliners. Something made of nightmares for sure

Sara Knauer-Stump

This place is a horrible center for crisis. Patients are able to touch you, touch you lr things, and all patients are housed in one day room in recliners. Something made of nightmares for sure

Sara Knauer-Stump

This place is a horrible center for crisis. Patients are able to touch you, touch you lr things, and all patients are housed in one day room in recliners. Something made of nightmares for sure

Jennifer F.

My nightmares of this place have only recently subsided that I’m ok with now sharing about my experience being brought here due to a petition. When you arrive you are taken to a concrete room with about 5 people who don’t take any professional strides to introduce themselves and the role they have at UPC. They immediately rattle off half-assed information they got from the hospital or referral source and then advise you that you aren’t free to leave and to strip down so they can search you and put you in literal paper scrubs that leave us women feeling like we are just one rip away from exposing ourselves and they make you pee in a cup for a drug test. The staff that I was so blessed to work with were condescending, disrespectful, and seemingly lacked any empathy. They then shuffle you to a chair (no beds) just a big old white room with the docs/nurses on one side with plexiglass and locked doors and the rest of us are left to fend for ourselves with homeless folks, people in active psychosis or inebriation, people actively withdrawing without any help from staff, or people just sobbing uncontrollably which is heart breaking. There is nothing to do but sit in your paper gown, on your plastic chair, and watch the disgusting providers look with disdain at the mentally Distressed patients surrounding them. I was never provided my medication even when I requested it three times. The food is atrocious. There are no activities, books, puzzles or anything to pass the time. They don’t hold any therapy support groups, they offer no 1 on 1 support, they offer no privacy for discussion of your medical/MH history, and they simply stare at you like you are some zoo animal that they have to control. This place is a sad and disgusting reminder that we are in the stone ages when it comes to providing quality, compassionate, and competent care to the mentally ill. I would NEVER bring your loved one here, unless you want to see them come out worse than they were before. Hello PTSD my old friend…so glad UPC made you come back in to my life! Absolute trash PA’s, nurses, case managers and social workers. They all need sensitivity training and possibly a better education because they do not understand what they are doing at all. Do yourself a favor and just skip this place all together if you can (but most people are there against their will so it lives to see another day)

Jennifer F.

Paula

Last summer I got petitioned and they took me to UPC. I had been there several times before and I was feeling panicky. The cop that took me there upon arrival dragged me out of the car and landed me on my head. He then made me sit on the hot payment and it was about 110° that day for about 20 minutes until they would let me in to UPC. I was on fire but he made me sit there. He then stepped on my fingers. I got inside and the staff surrounded me like they were going to tackle me. I was so scared. After they were done demeaning me and treating me like a piece of trash they walked me into where the other patients were. I took about three steps and the next thing I know somebody's fist was coming into my face and I landed on the concrete floor. They took me to the hospital and I was told that the guy that hit me thought that I was someone else. No one asked me if I wanted to press charges. I stayed in the hospital for 3 days while the same cop that had abused me sat with me in my room for some reason. They did some tests but my ribs hurt for 6 weeks and they would never listen or help me with that complaint. I went back to UPC and they kept me for 10 days. They are supposed to release you after 36 hours if they aren't going to petition you. Sitting in those metal chairs that barely recline for all those days was so painful. I got to know the lady next to me. When they brought her in they were carrying her by her feet and her arms and they dropped her on her back in the chair. We were prisoners of war together and it felt like a concentration camp. I would rather die than go there again. That is just one experience I've had over the years with UPC. The most recent one. It's a very evil and indescribabley horrific place to be. I think a lot of these positive reviews are of people that are so scared that they try to make these evil people like them so they want hurt them again. Or do they think that's what they deserve? May God help everyone that goes to that place.

Paula

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