Name: Terros Health - Olive Avenue Integrated Care
Address: 4425 West Olive Avenue, Glendale, AZ, 85302
Telephone: 602-685-6000
Rating: 2.3333

Private & Confidential

(877) 322-2450

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Terros Health - Olive Avenue Integrated Care

36 Reviews

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Here's a addiction treatment centre in Glendale, AZ that actually puts patient care at the peak of the list together with their thorough drug and alcohol treatment companies focus on Mix of Mental Health and Substance Abuse. Providing these services effortlessly, Terros Health is uses Substance abuse treatment, Accepts customers on opioid medication and Medications for psychiatric illnesses ).

Addiction Treatment Programs

Supporting quality patient care, this chemical abuse treatment center welcomes special apps that address underlying issues of addiction. These special programs involve Persons who have co-occurring mental and substance abuse disorders, Veterans, Clients called the court/judicial system and people who've undergone injury.

Dedicated to ensuring patients receive customized treatment, this chemical abuse treatment centre serves Female and male that fall under age sets of adults and grownups. Upon the Initial assessment conducted by an addiction specialist, the patient has been assigned a comprehensive addiction treatment program specifically built to accommodate their distinctive situation.

Terros Health applies a elite array of treatment tactics to each program within Outpatient, Intensive inpatient treatment as well as Regular inpatient treatment.

Special language services are available to those who need it and the smoking policy is Smoking permitted in specified area

Alcohol and Drug Addiction Treatment

The evidence-based treatment techniques used are tremendously curative and also have shown enormous success. They are

Proudly offering inpatient drug and alcohol treatment programs that are designed to allow for the status and unique needs of this patient, this drug and alcohol rehabilitation is proficient at realizing patient care and excellent treatment. Patients inside an outpatient treatment program continue to live at their residence and need to create pre-designated, regular visits to the center to receive the intensive therapy they need. The outpatient programs provide patients with the power to give attention to daily responsibilities as well as in some cases get the job done.

Alcohol and Drug Treatment Services

Treating alcohol and drug addiction is a very delicate procedure which centre provides all-inclusive services which strengthen and establish the patient during their journey to sobriety. The core providers enforcing this version are:

The disease of addiction is extremely serious and requires professional, qualified attention when searching out a sober lifestyle. Regrettably, not every story has been just actually a success story. Terros Health offers opportunity and hope. Financing this opportunity is available and includes Money or self-payment, Medicaid, Medicare, State financed medical insurance policy other than Medicaid, Private medical insurance and Federal.

If you have more questions concerning the professional services provided, we urge you to reach out to them directly so they could appropriately address your queries.

Terros Health - Olive Avenue Integrated Care Reviews

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kimberly castillo

Very good place for Primary doc and mental health issues. Very good sfaff

Renee Ekola

My daughter is working the program. Not sure why the low ?'s for some except to say you HAVE to be ready. You have to have hit your "bottom" and really want a better life! No amount of begging pleading or threats can "fix" the addiction. They are the only one that can change their situation. Addiction respects no one and will take everything eventually. Terros is there if and when the addict is ready to reclaim their lives. For this they have been amazing! 1 day at a time my daughter is reclaiming her life with the help of many scorces. Terros is just 1 part of several. To them this mom is greatful!

Bart Arias

The annoying ladies at the front busier complaining about their personal drama with each other instead of paying attention of the patients that come in. You litterally have to snap at them to get their attention . ppls info isnt confidential and they're Highly unorganized . Customer service skills are garbage . They should hire some better staff and change everything and how they run things .Then maybe it could be called a clinic

paula c

Leaves patirnp without their medicine. Never returns calls. My provider has had my refill request for over a month and I still have yet to hear!!! Called a few days ago and they said they'll give it to a supervisor still haven't heard!!!

Renn Arterius

Best clinic I've been to so far. I've met some great therapists there (Shout-out to Sonora she's awesome!) Done some great group therapy, and they try to perscribe you the best stuff they can. (Shout out to Curtis as well for being a great provider!)

Adam Hollender

Christine,Javier, and Jessica are the greatest. Very helpful, even when they are busy they still listen you with respect.

jalen de la cruz

Intake was on the 13th and i was supposed to receive my medicine the same day according to Curtis, however it is now the 21st and they only returned my calls once to tell me id get them by Monday or Tuesday, i cant ever talk to a PERSON in charge of this its always someone ive never even spoke to or met with, and its ALWAYS their voicemail. Its now Friday and NO MEDS YET. And NOBODY HAS EVEN TRIED TO CALL BACK TO EXPLAIN THE ISSUE OR GIVE ME SOME KIND OF IDEA AS TO WHAT I CAN DO TO FIX THE ISSUE OF THERE EVEN IS ONE!

Lynn Kelly-miller

I would just like to share my experience with the Terros staff.First of all when I went to the website to get help for my son and our family the reviews I read were not all good and it kind of worried me but please listen to me .From Lizbeth,the girl who answered the phone to Jacqueline Adame the intake specialist to Josh her supervisor,they all gave me the kindest and most understanding help.Jacqueline,I would just like to thank you again for going above and beyond while I kept you on the phone forever trying to reach my son by text and phone ,you were so patient with me . I just want anyone who reads these reviews to know they are very helpful ,very understanding and so compassionate,everything you need when you or a family member needs this type of help.Thank you again Lizbeth,Jackie,and Josh for everything,Lynn Miller

Samantha Wallace

Bianca is an excellent front desk employee. She goes above and beyond to make clients feel like their needs are being met! She made sure I had all the information I needed to get a stand-by appointment after she kindly tried to accommodate a stand by appointment for me the same day I had an appointment with the online provider. Thank you Bianca! And Nicole is a fantastic one-on-one counselor! I never leave a session without a blueprint of what to do to meet my mental health needs. :)

Natalie White

I don’t necessarily give TERROS 5 stars.. not just yet I won’t rate them until I’m farther into my experience. I’m giving Ashleigh 5 stars! She works here at olive clinic and she was amazing completely understanding and brought me to tears with the level of help; she reached above and beyond for me. And in a time of desperation and severe anxiety she was definitely a calming/and helpful employee. Thank u again Girl! And I hope I spelled her name right! UPDATE: I give terros 5 stars! My experience was extremely rocky when being prescribed medication. Not on terros end,on my insurances end. Ashliegh,Nikki,Christine,and Nicole all at this office have helped me tremendously. Finally reaching out for help was long over due! And those girls litterally did everything they could do for me when the insurance issue arose. Thank you all. I feel so much at ease and I feel like some one finally listened to me! The love I have for this facility grows every time I go in or call them. Thank u all so much!

Nancy Partyka

The star goes to Tracey office personal who helped me with insurance she was wonderful. After that it went down hill its been only four weeks I went to two appts after my initial visit with Tonjua Sibley. I went in for labs and stomach concerns, Received lab results and appt. for gastroenterology. Have been taking meds for thyroid disease,blood pressure,cholesterol,Vit D deficiency( because of thyroid) for many years. None of my prescriptions were changed not even milligrams.Problem is getting your meds. filled. This has taken me three visits numerous phone messages left, pharmacists request, even to the point of walking in being reassured this would be taken care of four business days later nothing.As far as the results for the gastroenterology EGD I had to do the leg work for that information as well I was told Tonjua Sibley would receive my results again nothing written or verbal. If you value your health and sanity please find a different care specialist.( to be fair just received phone call from CMA as I write this review she seemed to understand my disappointment when she asked if I have have heard anything(little confused I'm not sure who I was waiting for other than her or another rep.) I told her no but have already made an appt. with another clinic. Back to square one I guess

Sara brower

This place is an absolute joke! I called the office for my three-year-old daughter who is experiencing symptoms of a UTI. I was informed that they “take walkins for another 30 minutes” and that all I needed was my ID and her insurance card. So I dropped everything and hustled to get there with five minutes to spare, only to be informed that walk-ins stopped a half hour ago and they have no idea why somebody would’ve told me otherwise. Instead of simply telling me I could not be seen, which in itself is so unprofessional because I was told i had a half hour, One of the nurses says “ i’m not sure if you’ll get in or not “.... then proceeds to say “ I want your daughter to be seen but I also don’t want my doctor to yell at me“ are you kidding me ?!?! I asked her if she would please just simply ask the doctor whether she would be able to see me or not that way I can make other arrangements .While she did that I found another office that would see my daughter, when I went to the front desk to get back my ID and my daughters insurance card the window was closed and five front desk associates were sitting around joking and laughing and Ignoring me for a good five minutes...

Angelina Vasquez

I called for two weeks straight trying to make an appointment and I was told over and over again that they would call me back to schedule an appointment. They NEVER called. Mind you, this shenanigan went on for TWO weeks after multiple phone calls to them. I got tired of it so I literally drove down there in person to talk with one of the office staff to let them know how desperate I was to see a therapist. Annabelle , office staff, stated she would forward my information to the director and they would give me a call by the end of the day. I waited all day, and again, NO CALL. Very agitated at this point, I called them again and demanded I get scheduled. FINALLY after almost three weeks, I got scheduled. That is a ridiculous amount of time JUST to schedule an appointment. THEN after I got scheduled, I had to wait another two weeks just to be seen. Thats a whole month and 1 week just to get services with these people. Ridiculous right? THEN on the day of my appointment my therapist called out so I was stuck yet again waiting another week. I saw the therapist, Nancy, who is amazing! She has called out two times since my enrollment very unfortunate to say, but she is good at what she does so I have no complaints against her. On my Second appointment, I drove all the way down there, only to be told by the office staff that the therapist has called out for the day and they don't know why I was not informed. I was PISSED. Firstly because I don't have the funds to just throw gas money down the drain and waste mileage on my car. Secondly, I should have been informed that she was unable to make it in. Thirdly, I wasted my time and I could have gone to another appointment. Do any of you UNDERSTAND how much of an inconvenience that is, or do you just not know how to make phone calls to your patients? Third encounter: I saw the Dr on standby and she wrote a prescription for me to fill at the pharmacy. I was advised by the pharmacy that my medication needed a prior authorization before they could dispense it to me and the pharmacy has sent a request for one. Two days passed and the pharmacy stated I still needed a prior auth so I called terros to let them know. I was told by the office staff that the pharmacy has to initiate the prior authorization. Okay, because the pharmacy has information about my diagnoses and can answer criteria questions? Your office staff has obviously not been trained properly because that's pretty obvious the pharmacy can't do prior auths. I knew her advice was inacurate as I used to be a prior auth specialist mmyself so I called back again and told her the doctor or an MA needs to initiate the prior auth and I hope that they can get it done soon because I AM OUT OF MEDICATON. She stated she would make sure they get it done and would call me by the end of the day. What a shocker, they didint call yet again. So now, I have to not only use the gas I had to when I went down there for no reason, but now I have to take up more of my time and gas to go to UPC just to get medication which I shouldint have to do in the first place. Its YOUR JOB. Honestly terros, this is ridiculous and not the way to run a business. You would think that these people would be a little more considerate as they are dealing with patients who have mental health problems. This is time I have wasted when I could have been getting this done a facility that actually knows how to do their jobs. It would be nice to go to another clinic but that won't be an option right now because everywhere in my area has waiting lists. Now I have to call before every appointment to make sure the therapist an dr is in because they obviously won't do that and I guess I'll have to grind my teeth and harass them for a PA. I will definitely be speaking with either the director or corporate soon.

Danielle Otero

Very unprofessional, every time.

Don Dee

Don't even waste your time with this group. NO LOCATION IS SAFE. I was seeking psychiatric help to deal with Lyme Disease and other medical issues. Finally after months of intakes and schedule changes from them... today was my day to see Joyce, who is a therapist at the 6153 W. Olive location. First off, I arrived at 8:10 for an 8:15 check in and 8:30 appointment. Signed in, and sat down. Never once was I acknowledged or did anyone even try to make eye contact. I sat there for 45 minutes before I finally decided to find out what was going on. All I can say is these people are incompetent. I never even got to see the therapist as I couldn't make it past the front office staff. These people have no clue how to run a business and they need to learn some customer service. Super disappointed, as it was a two month process to get to this point. Lots of BS on their side with 2 separate intakes with 2 separate people. I would simply suggest avoiding this group entirely.

SUGAR SKULL

I have respect and understanding for staff, nurses, and the Dr's I get the stress they get...but damn when I'm having an issue with my meds like getting a refill and for some reason having a problem getting a simple refill (rather pharmacy, glitch in the system, or not.) I'll do what I can to help out a little but what I don't appreciate is the attitude I receive from the front desk girls getting talked down to trying to fix a problem.

Michael B

They actually helped me get medical coverage acceptance since I'm not currently working. Nice little place to go when you're needing to get better. 3 stars as the wait time is sometimes long and their system of medical help needs improvement. I would recommend this place if you aren't working and need help.

Groovn

Son's appointment was scheduled a month ago (by Terros in Phoenix) for today at the 61st Ave location, for his first appointment with the doctor. They told us the appointment was at 4:00 p.m. Today, I called this Terros location an hour before the appointment time to confirm the time and address. We were then told the appointment was at 4:10 p.m. Due to traffic, we arrived exactly 2 minutes after the appt time, and waited in line for 3 min to check in. The SNOTTY, little girl at the check-in window (Bianca) said we were supposed to arrive at 3:55 p.m. to check in. I explained that no one had told us to arrive early, and that I'd even called an hour earlier to confirm. She said, "Well it's already 4:15 p.m...." I replied that we'd been here a few minutes in line waiting to check in. With a snotty tone, she said, "Not no 5 minutes!" (Literal quote) A few minutes later, I overheard her (very loudly, since she is behind closed glass) on the phone with someone talking about me, telling them that I "argued" with HER about when the arrival time was, implying I was not honest when she asked if we were told to check in early. I heard her admonish the other person on the phone to be sure to "tell patients the right check-in time." The whole experience was unprofessional, WRONG, and completely unnecessary. UPDATE: My son never actually saw a "doctor" at this appointment. Instead, for his FIRST appt for ADHD medication, he is seen by a Nurse Practioner IN ANOTHER STATE through a VIDEO on a laptop (called a "telemed" appointment, apparently)! This Practioner, based upon this first "meeting" and her initial "video consultation," decided to change my son's regular prescription to a much lower strength, and even though we waited a month for this appt, my son STILL didn't receive his prescription that day because they had to overnight it to the office (from whatever State Practioner is in), so that meant YET ANOTHER return trip across town to this office, just to pick up the prescription. As it is clear, based on the rest of the reviews, that this place has not changed or improved at all, this is likely the last and only time we will ever come to this location.

Kelly Zenna

Worst behavorial health place ever. Nothing but problems. No calls back when you leave voicemails, prescription refill problems, customer service issues. Horrible place. The primary care side is just as bad. I wish I could give this place no stars. No wonder the reviews are so bad.

William Robinson

Was treated with respect and caring and received the treatment needed thank you!

David Keith

This is the second time I have brought my wife and daughter here for appointments. Have not been seen on time yet. Finally got called back 70 minutes after scheduled appointment. They have been in back for 90 minutes now. Time management at this office sucks or whoever schedules the appointments does not know what they are doing. There should be an option for no stars. Even the VA is faster than this place. If we were late by more than 15 minutes, they would probably reschedule the appointment and charge us for being late. They should pay us for being late. The sad thing is that these appointments were supposed to have been last month and the office called and rescheduled for today. Somebody in this office needs some serious training.

Ashley Weber

Please save the time and dignity and refrain from going here. Doctor Robert Allen will not listen to you, and will be on his computer the entire visit. He will also loudly, in the middle of the hallway, talk about your visit with him for everyone to hear. So if you like your issues to remain private this is not the place to go and believe me, you will feel like less of a person when you walk out of that office. People like that man should not become doctors.

Cameron Helein

I've been going for years. This place sucks!! I normally don't take time to write a review but I just wanted to warn people. It's Nov. 25 2015 , the day before Thanksgiving and know one is here but yet they still can't take me on time!!! Always 30 to 50 min behind!! Plus they treat you like a criminal.

Denise Villegas

The staff of Terros in the primary care department were friendly and professional they attended me well however, upon meeting nurse practitioner Tonya Sibley, at first she seemed caring and wanting to help. But everytime I would try to tell her what I need to be seen for she would talk over me. She would talk to me like either I am stupid or some child. She has no idea what I came in for and how bad I need care because she wouldnt listen to me. she asked me what i am taking for pain, i told her and she immediately disagreed with me about a specific drug, its like she acted that i was only there for one thing, drugs. She made it seem like i am this junkie wanting to get high. Her judgement is poor and she really needs to listen to the needs of her patients. I came there for help and walked out helpless. It was an awful experience

Jesse Layd

Staff was rude and laughed when I was upset that I sat in the waiting room for 30 minutes passed my apontment. Also the NP ( Nurse Practioner) can only handle one problem per visit per her own words. Not happy with the lack of professionalism by staff going to another doctor

bugster rockie

I love all my classes and no I didn't get paid to say this but my relapse classes has been very helpful due to my sorbrity. You just got to except change and know deep down you want change ppl. God bless and just know that everyone there is trying to help you from going back to jail or back to your ole self.

Brianna Constant

A friend of mine goes here she tells me a lot of great things about this place. Glad to see the change in her because of terros

Chris Knitter

I have been going here for over a year, but no more. My experience with Tracy S and Mareya (Not sure on spelling) have been fantastic. What hasn't been fantastic is waiting 90 minutes past my scheduled appointment time. 90 minutes to 2 hours past the appointment time is unacceptable at any doctor's office. If someone is 2 minutes late to their appointment, they will cancel that appointment. But they are consistently 30, 60, 90, 120 minutes late getting patients in. Terros really needs some more resources or figure out how to schedule people correctly. It's just silly nonsense. And to have the girl behind the desk give dirty looks because 4 people are upset about this, well that was the icing on the cake. You can't treat people this way and expect good reviews online and I predict that if this behavior continues, so will the negative reviews. Will be finding different services today.

Assh Hooel

Love this place. S friendly. And so willing to work with your specific needs.

liliana gomez

WORSE PLACE EVER! SO UNPROFESSIONAL! NEED MORE EDUCATION ON THEIR NURSE'S SCOPE OF PRACTICE. MY MOTHER WAS 10 MIN LATE TO HER APPT, SHE UNDERSTOOD THAT SHE WOULD BE SEEN LATE SHE WAS OK WITH THAT, SHE APOLOGIZED. HER APPT WAS AT 10AM. MY MOTHER WAS SEEN AT 5PM!!!!! THIS IS ABSOLUTELY UNACCEPTABLE! SHE ALSO CALLED ABOUT MEDS NOT WORKING PROPERLY AND THAT SHE WAS STILL HAVING SAME SYMPTOMS, INSTEAD OF REASSESSING HER LIKE ANY HEALTH CARE PROFESSIONAL SHOULD, THE NURSE TOLD HER TO KEEP TAKING THE SAM THING AND TO SLEEP IT OFF!!!!! WHAT KIND OF PLACE IS THIS!!!??? AND THE NURSES NOW PRESCRIBE AND RECOMMEND MEDS....THE DOCTOR DOESNT! WOW!!!!

Hunter Heck

I had the same experience as another poster about the appointment time & the wait time! Appt was at 9am, I didn't get out of there until almost 4pm! Doctor Allen might quite possibly be showing signs of dementia because, after 15 min w/his nurse & then another 15 min with Him, he started asking me when was my last PROSTATE exam & I'm a very noticeable FEMALE, complete with a 36D size chest! When we finally reached the receptionist desk to schedule an mri, he kept saying "HE" needs a chest X-ray, at which point even the receptionist had to ask him WHO was he talking about!! This place needs a medical review OVERHAUL

Jacob Sloan

i called the lady asking for help in glendale for med doctor, she sends me to phoenix down town like im phoenix trash and wont let me make app there, did i come off as too crazy or is she bad at dealing with not normal people

Joey S

Bad place to go, never open, made you wait to long. They never answer phone.

Zaya Badal

I can tell already this place is unprofessional cuz i called left a voice mail and no response

Ryan Tokarski

Great doctor

Valarie Roberge

Lousy

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Terros Health - Olive Avenue Integrated Care

4425 West Olive Avenue, Glendale AZ, 85302

Call now: 602-685-6000

http://www.terros.org

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